Life Sciences - Application - Specialist

Technical Support and Customer Engagement

• Provide timely and effective technical assistance and troubleshooting for customer issues related to Life Sciences products.
  
• Maintain an up-to-date and comprehensive understanding of customer application needs, laboratory practices, and workflow requirements.
  

Training and Workshops

• Conduct product installations, refresher trainings, and user support sessions for customers.
  
• Evaluate customer competency post-training to ensure knowledge transfer and practical proficiency.
  
• Plan, develop, and conduct scientific courses, workshops, and seminars for both internal and external participants.
  

Sales and Marketing Support

• Work closely with Sales and Marketing teams to support business activities, including product demonstrations, trade shows, exhibitions, and user meetings.
  
• Assist in product validations and evaluations to support pre-sales and post-sales initiatives.
  
• Provide scientific input to support marketing campaigns, technical materials, and product positioning strategies.
  
• Provides regular feedback and reports on market and competitive situations to the Business Manager, Product Manager and Application Manager.
  

Compliance and Quality Assurance

• Ensure all activities and documentation comply with ISO Quality Management System (QMS) requirements.
  
• Uphold company policies, safety standards, and ethical business practices during all customer interactions.
  
• Participate in continuous improvement initiatives to enhance service delivery and operational efficiency.
  

Reporting and Documentation

• Prepare and submit weekly activity reports to the supervisor.
  
• Maintain accurate records of customer interactions, product installations, and technical issue resolutions.
  

General and Ad Hoc Duties

• Perform other related duties and assignments as assigned by the Director or immediate superior.
  

Requirements

• B.Sc., M.Sc., or Ph.D. degree in Biomedical Science, Molecular Biology, Genetics, or a related field within the life sciences.
  
• Knowledgeable with broad experience in molecular biology techniques and applications such as Real-Time PCR (qPCR), next-generation sequencing (NGS), Sanger sequencing, or microarray.
  
• Working experience in laboratory environment, preferably in research institution with a minimum of three years of application support or training in life sciences field are required.
  
• Demonstrate a solid understanding of contemporary research methodologies and laboratory protocols.
  
• Experience in emerging bioinformatics tools, public databases, and troubleshooting sample-to-result issues is an added advantage.
  
• Good interpersonal and customer service skills.
  
• Effective communication skills, both orally and in writing.
  
• Strong analytical mind and troubleshooting skills.
  
• Independent, responsible, and well-organised with the ability to manage multiple tasks.
  
• Strong working knowledge of Microsoft Office (Word, Excel, PowerPoint).
  
• Proactive in continuous learning and keeping abreast of technological advances.
  
• Possess own transport and willing to travel; allowance is given accordingly.