Corporate Concierge

About Stratton Amenities: As a leading provider of premium concierge services, Stratton Amenities is committed to delivering an unparalleled experience for our associates, tenants, and clients in bustling office building environments.

Job Overview: We are actively seeking a Corporate Concierge Superstar to join our team. The ideal candidate will have a strong background in hospitality and corporate services, with a flair for managing various events and activities. This role requires adaptability to a somewhat flexible schedule, depending on property events and needs.

The Ideal Candidate:

• Has extensive experience in the corporate hospitality industry.
• Demonstrates a proven track record in Guest and Tenant Service Excellence.
• Is comfortable and thrives in fast-paced, high-stakes environments.
• Possesses a deep understanding of premium customer service standards.
• Exhibits the ability to anticipate the needs of tenants and guests.

Key Skills and Knowledge:

• Excellent written and oral communication skills.
• Professional, polite conduct with superior interpersonal skills.
• A proactive attitude with creative problem-solving abilities.
• Passionate about delivering exceptional customer service.
• Highly organized, detail-oriented, and a quick learner.
• Ability to prioritize and meet deadlines under pressure.
• Flexibility to work weekends and adjust schedule for event management.

Primary Responsibilities:

• Greet and direct tenants and visitors with a friendly and positive attitude.
• Coordinate, place, and manage catering orders and oversee various event-related activities.
• Exceed tenants' and guests' expectations by providing anticipatory service.
• Build and maintain strong relationships with tenants, vendors, and contractors.
• Maintain confidentiality of tenant information.
• Uphold professional telephone etiquette and message delivery.
• Log guest packages, ensure timely delivery, and conduct package inventory audits.
• Monitor lobby and surveillance cameras for tenant safety and security.
• Manage access control, ensuring only authorized entry.
• Address any unsafe or inappropriate behaviors.
• Perform all other duties as assigned, including event management tasks.

Pay range: $21–$23 per hour

Benefits include health, dental, and vision insurance, paid sick leave, and paid time off.

Commitment to Diversity: Stratton Amenities is an equal opportunity employer. We firmly believe in the importance of diversity and inclusion in fostering connections within our culture of service.