The Field Service Engineer is responsible for installing, maintaining, and supporting ADGT’s

hardware and software solutions at client sites, ensuring reliable system performance and a high

standard of service delivery.

This role provides on-site technical support, resolves hardware and software issues, and works

closely with internal teams to ensure successful deployment and ongoing operation of client

systems.

Install, configure, and maintain hardware and software systems at client locations

Diagnose and resolve technical issues, including hardware, software, and system integration

Perform routine maintenance and inspections, ensuring systems operate efficiently and

Respond to service requests and dispatches, providing timely on-site or remote support
Support system upgrades, deployments, and relocations, ensuring minimal disruption to

Document service activities, issues, and resolutions, maintaining accurate service records
Provide training and guidance to clients, ensuring proper use and operation of systems
Escalate complex issues to internal teams as required, ensuring timely resolution

2–5 years of experience in field service, technical support, or hardware/software support roles

Experience working with technical systems, hardware installations, or integrated solutions
Experience in FinTech, gaming, payment systems, or regulated environments preferred
Strong troubleshooting and diagnostic skills across hardware and software systems
Ability to work independently in client-facing, on-site environments
Strong communication and customer service skills
Ability to manage multiple service requests and prioritize effectively
Willingness and ability to travel as required

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