Job Title: Amazon Connect Engineer

Location

Toronto, ON

Work Mode

4 days hybrid

Skill Required

5+ years of hands-on experience with Amazon Connect.
Strong expertise in Contact Flows, Routing Profiles, Queues, IVR, and Call Routing Design.
Experience integrating Amazon Connect with AWS Lambda, DynamoDB, API Gateway, S3, and CloudWatch.
Knowledge of Amazon Lex for chatbot and voice bot implementations.
Understanding of telephony and voice technologies, including SIP, VoIP, CTI, IVR, and call routing.
Experience designing and supporting enterprise-scale contact center infrastructure.
Ability to troubleshoot routing issues, call failures, and performance bottlenecks.
Experience with CRM integrations such as Salesforce, Zendesk, or similar platforms.
Strong Java development skills; knowledge of Python and JavaScript is desirable.
Exposure to Cisco Contact Center technologies (UCCE, CVP) is preferred.
Knowledge of networking concepts including Routing, Switching, MPLS, SIP, and VoIP.

Habilidades requeridas

Amazon ConnectContact flow, IVR and call routing design (Contact Flows, Routing Profiles, Queues)AWS Lambda integrationAmazon DynamoDBAmazon API GatewayAmazon S3Amazon CloudWatch (monitoring and logging)Amazon Lex (chatbot/voice bot implementations)Telephony and networking concepts (SIP, VoIP, CTI, Routing, Switching, MPLS)Designing and supporting enterprise-scale contact center infrastructureTroubleshooting call routing issues, call failures and performance bottlenecksCRM integrations (Salesforce, Zendesk or similar)Java developmentPython and JavaScript (scripting/automation)Cisco Contact Center technologies (UCCE, CVP)

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