Quality Assurance & Regulatory Manager

Job Summary

NAYA By Africa is seeking a Quality Assurance & Regulatory Manager to build and run our Quality Management System from the ground up. You'll have independent authority over product-quality decisions — batch release, holds, rejections, deviations, and corrective actions — and will lead regulatory compliance (including Ghana FDA), audits, and quality culture across the business.

Key Responsibilities

●      Develop, implement, and maintain NAYA's Quality Management System

●      Set and approve specifications for raw materials, packaging, and finished products

●      Review batch records and authorize product release, hold, rework, or rejection

●      Manage deviations, non-conformances, and CAPA processes, including root-cause investigations

●      Maintain regulatory registrations, renewals, and Ghana FDA submissions

●      Conduct internal quality/GMP audits and lead customer complaint investigations

●      Train Production, Operations, and Warehouse teams on quality requirements

Requirements

Requirements

●      Bachelor's degree in Chemistry, Biochemistry, Pharmacy, Chemical Engineering, Cosmetic Science, Food Science, or related discipline

●      Minimum 5 years' relevant QA/QC experience, ideally in cosmetics, personal care, food, or pharmaceuticals

●      Experience with quality systems, specifications, batch review, deviations, CAPA, audits, and regulatory compliance

●      Working knowledge of GMP; experience dealing with regulatory authorities highly desirable

Key Skills & Competencies

• Quality leadership,
  
• Regulatory awareness,
  
• Technical judgment,
• Independence and integrity,
  
• Root-cause analysis,
  
• Documentation discipline,
  
• Attention to detail,
  
• Risk-based decision making,
  
• Process improvement,
  
• Cross-functional collaboration,
  
• Ability to challenge non-compliance constructively