Service Analyst

Service Analyst 

Morning shift | 1x a week return to office in Taguig, Metro Manila

Must be able to start asap.

Job Description:

• Responsible for completing activities and cases within one of these areas within Support & Testing:
• User Acceptance Testing
• Deployment check and Impacts
• Review and Sign Off (Peer Checking)
• Perform User Acceptance Testing (UAT) in SAP, Success Factor and Service Now Case Management to validate system enhancements, configurations, and new functionalities.
• Responsible for managing and executing highly critical/priority and complex support and testing transactions/activities
• Coordinate with DevOps teams to identify, track, and resolve system defects and issues.
• Conduct deployment readiness and post-deployment validation checks to ensure successful releases.
• Responsible for improvements/streamline processes/issues including but not limited to:
• Undertaking User acceptance, Controls testing, Process testing for any changes that are undertaken for Outsourced HR Processes.
• Perform country statutory updates and system change communications, walk me configuration and maintaining knowledge for                 payroll calculations.
• Run various Test cases on prescribed changes by the client Technology or change management team.
• Determine if assigned scenarios pass or fail and record findings on the HPALM
• Provide detailed description of scenarios that failed
• Attend scheduled test stand-up meetings for highlighting risks & issues and any help that is required to complete all assigned                     scenarios
• May suggest additional test scenario to be added to the Scenario tracking document
• Test / Retest all assigned scenarios
• Process workflow redelegations in SuccessFactors.
• Configure and maintain WalkMe content
• Bachelor’s Degree in Information Technology, Computer Science, Human Resources, Business Administration, or a related field.
• Experience supporting SAP, SuccessFactors applications, Service Now Case Management and HR systems.
• Knowledge of User Acceptance Testing (UAT), defect management, and deployment validation processes.
• Experience coordinating with DevOps, technical, and business teams to resolve system issues.
• Hands-on experience configuring WalkMe solutions, including ShoutOuts, SmartTips, Smart Walk-Thrus, Launchers, and Shuttles.
• Strong analytical, problem-solving, and troubleshooting skills.
• Good communication and stakeholder management skills.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Experience with HR technology implementations, enhancements, or system support is an advantage.

Hiring process: Initial Screening, First and Final Interview via MS Teams