CRM Assistant

We are looking for a dynamic and detail-oriented individual to join our team as an Assistant – CRM

Key Responsibilities:

• Follow up with customers on pending EMIs and ensure timely collections

• Handle customer queries and provide prompt resolutions

• Assist customers throughout the loan process, from application to disbursement

• Maintain and update customer records in the system

• Coordinate with internal teams to ensure smooth service delivery

• Support customer engagement and retention initiatives.

Requirements:

• Bachelor’s degree in Management, Business Administration, or a related field

• Minimum 1 year of experience in customer service department.

• Strong communication and interpersonal skills

• Basic knowledge of CRM systems and MS Office

• Ability to handle customers professionally and manage multiple tasks

• Flexible with the timing.