Insurance Sales Representative (Bilingual Preferred)

Full-Time | In-Office Sales | $55,000 - $92,000 per Year | Hourly Pay + Commission + Benefits

About Alfaro Agency

Alfaro Agency is committed to helping individuals and families protect what matters most through personalized insurance solutions and exceptional customer service. We value integrity, professionalism, teamwork, and long-term customer relationships.

Position Overview

As an Insurance Sales Representative, you will work directly with prospective and existing customers to identify their insurance needs, provide coverage recommendations, and deliver outstanding customer service. This role combines sales, customer relationship management, account development, and customer support.

Responsibilities

• Provide exceptional customer service via phone, email, and chat.

• Respond to customer inquiries and resolve issues in a professional and timely manner.

• Assist customers with policy information, pricing, coverage options, and account updates.

• Conduct outbound calls to follow up with customers and prospects.

• Identify customer needs and recommend appropriate insurance products and services.

• Present coverage options and help customers make informed decisions.

• Cross-sell additional products and services when appropriate.

• Maintain accurate customer records and documentation.

• Collaborate with team members to support customer satisfaction and agency growth.

• Stay current on product knowledge and industry updates.

Qualifications

Required

• Excellent phone etiquette and communication skills.

• Strong customer service and relationship-building abilities.

• Ability to analyze customer needs and recommend solutions.

• Strong problem-solving skills and attention to detail.

• Ability to work in a fast-paced environment and meet deadlines.

• Professional attitude and strong work ethic.

• High School Diploma or equivalent.

Preferred

• Bilingual (English/Spanish).

• Experience with outbound calling and customer follow-up.

• Sales or upselling experience.

• Customer service experience.

• Insurance sales experience.

• Personal Lines Insurance License.

Candidates who are not currently licensed but are willing to obtain licensing are encouraged to apply.

Compensation & Benefits

Compensation

• Annual pay range: $55,000 - $92,000

• Hourly base pay

• Commission opportunities

• Performance-based incentives

Benefits

• 401(k) with 3.5% employer match

• Paid Time Off (PTO)

• License reimbursement assistance

• Ongoing training and professional development

• Career growth opportunities

Ideal Candidate

• Customer-focused and relationship-driven.

• Comfortable communicating by phone and building rapport.

• Goal-oriented and self-motivated.

• Professional, dependable, and organized.

• Coachable and eager to learn.

• Team-oriented with a positive attitude.

Why Join Alfaro Agency?

• Competitive compensation package.

• Established and supportive agency environment.

• Professional development and advancement opportunities.

• Licensing support and reimbursement.

• Strong team culture focused on growth and success.

• Opportunity to make a meaningful impact in customers' lives.

Apply Today

If you enjoy helping people, building relationships, and developing your career in a customer-focused sales environment, we'd love to hear from you.

Disclosure

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees, and employees of State Farm agents are not employees of State Farm.