Business Analyst – Post Sales

Position title: Business Analyst – Post Sales

Experience: 2.5 to 3+ Years

Location: Jaipur

Notice period:15 days - Immediate joiner

Skill set: Business Analyst, Post Sales, end-to-end client handling, requirement management, client escalations, BRDs, FRDs, user stories, meeting notes, and process flows, Project Coordination, problem-solving abilities

Healthcare IT / Healthcare Software

Key Responsibilities

• Manage client communication, meetings, follow-ups, and relationships.
• Handle client escalations and drive issues through to resolution.
• Conduct requirement-gathering sessions and document business requirements.
• Prepare BRDs, FRDs, user stories, meeting notes, and process flows.
• Own client deliverables, timelines, and commitments.
• Coordinate with Development, QA, UI/UX, Design, and Project Management teams.
• Bridge communication between clients and internal technical teams.
• Proactively identify risks, gaps, dependencies, and potential issues.
• Manage multiple clients, priorities, and deliverables independently.

Requirements

• 2+ years of experience in Business Analysis, Client Handling, Post-Sales, Project Coordination, or a similar role.
• Excellent verbal and written communication skills.
• Strong analytical, problem-solving, coordination, and documentation skills.
• Good understanding of SDLC.
• Strong ownership, accountability, and decision-making abilities.
• Ability to handle challenging client situations professionally and work with minimal supervision.

Preferred

• Healthcare IT / Healthcare Software experience.
• Experience with international/US-based clients.
• Knowledge of EMR/EHR, medical billing, telemedicine, or related healthcare technologies.