Recovery Assistant

Neofin Hire Purchase is a Nepal Rastra Bank-regulated financial institution that helps people across Nepal finance mobile phones, vehicles, and more. As we grow, we're building a strong Recovery team. This is a great place to start your career in finance.

What you'll do

• Call customers with overdue mobile phone and four-wheeler loans and follow up on their dues
• Negotiate payment dates and get firm commitments from customers
• Explain clearly what happens if a default continues, including penalties, effects on credit history, repossession, and legal action
• Visit customers in the field when needed
• Keep accurate records of every call, visit, and promise to pay
• Work with the team to meet monthly recovery targets

Who we're looking for

• Confident and outspoken. You're comfortable talking to people you've never met
• Calm under pressure. You can stay polite but firm when customers push back or make excuses
• Persuasive. You know how to turn a "next week" into a date and an amount
• A good listener who can read a situation and respond the right way
• Disciplined and target-driven, with a strong sense of ownership
• Willing to go out in the field when required
   

• Bachelor's degree (completed or currently running)
• Freshers are welcome to apply
• Fluent in spoken Nepali; working English is a plus
• Basic computer skills (MS Office, data entry)
• A two-wheeler with a valid license is preferred for field visits

What we offer

• Structured on-the-job training from experienced recovery professionals
• Practical exposure to lending, credit, and collections, skills that carry across the financial sector
• A clear growth path in a company going through an exciting transformation
• A supportive team that rewards performance