Neofin Hire Purchase is a Nepal Rastra Bank-regulated financial institution that helps people across Nepal finance mobile phones, vehicles, and more. As we grow, we're building a strong Recovery team. This is a great place to start your career in finance.

What you'll do

Call customers with overdue mobile phone and four-wheeler loans and follow up on their dues
Negotiate payment dates and get firm commitments from customers
Explain clearly what happens if a default continues, including penalties, effects on credit history, repossession, and legal action
Visit customers in the field when needed
Keep accurate records of every call, visit, and promise to pay
Work with the team to meet monthly recovery targets

Who we're looking for

Confident and outspoken. You're comfortable talking to people you've never met
Calm under pressure. You can stay polite but firm when customers push back or make excuses
Persuasive. You know how to turn a "next week" into a date and an amount
A good listener who can read a situation and respond the right way
Disciplined and target-driven, with a strong sense of ownership
Willing to go out in the field when required

Bachelor's degree (completed or currently running)
Freshers are welcome to apply
Fluent in spoken Nepali; working English is a plus
Basic computer skills (MS Office, data entry)
A two-wheeler with a valid license is preferred for field visits

What we offer

Structured on-the-job training from experienced recovery professionals
Practical exposure to lending, credit, and collections, skills that carry across the financial sector
A clear growth path in a company going through an exciting transformation
A supportive team that rewards performance

Erforderliche Kompetenzen

Debt collection (outbound calling and follow-up)Payment negotiation and securing firm commitmentsCustomer communication (phone and face-to-face)Field visits and in-person customer engagementRecord keeping and collections documentationMS Office and data entryActive listening and situational assessmentConflict resolution and handling difficult/pressured conversationsTarget-driven performance and meeting recovery targetsKnowledge of repossession, penalties, credit-history effects, and legal escalationTwo-wheeler operation with a valid driving licenseFluent spoken NepaliWorking English (professional/basic business use)

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