Software Developer – CRM

Software Developer – CRM (Intermediate)
Client: Enterprise Financial Services Division
Ministry: Ministry of Public and Business Service Delivery and Procurement
Location: Ontario, Canada – 100% Onsite
Work Schedule: Monday to Friday, standard hours between 8:00 AM – 5:00 PM, excluding lunch
Contract: April 20, 2026 – March 31, 2027
Openings: 1
Assignment Type: Onsite
Security Clearance: No Clearance Required
Maximum Submission: 1 resource
Submission Deadline: September 23, 2026 at 12:00 PM EST

Position Overview
We are seeking an experienced Intermediate Software Developer – CRM with strong Oracle Siebel CRM development, configuration, integration, and testing experience.
The successful candidate will be responsible for translating technical system specifications into working, tested CRM applications. This includes developing detailed programming specifications, writing and/or generating code, compiling data-driven programs, maintaining applications, conducting unit testing, and troubleshooting technical issues.
The resource will work closely with technical and functional teams throughout the Software Development Life Cycle (SDLC) and must be comfortable working in a large team environment under aggressive timelines.

Requirements

Mandatory Technical Skills
1. Siebel Development & CRM – MUST HAVE

• Oracle Siebel CRM testing experience is mandatory.
  
• 5+ years of experience with Siebel technical configuration, development, and integration.
  
• 3+ years of development and testing experience integrating Siebel with Adobe AEM, J2EE, and related technologies.
  
• Experience with Siebel IP18 or later versions, with a strong focus on configuration, development, and testing.
  
• Hands-on experience with Siebel Tools Software.
  
• Experience editing Siebel Web Templates.
  
• Experience using Siebel Open UI-specific classes and methods.
  
• Experience with Siebel Test Automation is considered an asset.
  

2. Web & Report Development – MUST HAVE

• Experience with:
  
  • HTML5
    
  • Cascading Style Sheets (CSS)
    
  • jQuery
    
  • JavaScript
    
• Experience in OBIEE report development and testing.
  
• Experience in Power BI report development and testing.
  
• Working knowledge of Siebel Open UI concepts, including:
  
  • PM
    
  • PR
    
  • Manifest Files
    
  • Mapping Files
    

General Software Development Responsibilities
The successful candidate will:

• Translate technical system specifications into working and tested CRM applications.
  
• Develop detailed programming specifications.
  
• Write and/or generate application code.
  
• Compile and maintain data-driven programs.
  
• Design, code, test, debug, and document applications.
  
• Conduct unit testing and support application quality throughout the SDLC.
  
• Troubleshoot and resolve technical problems arising from software packages and applications.
  
• Participate in application design, deployment, and troubleshooting activities.
  
• Apply current application design patterns and structured development methodologies.
  
• Work with relational and hierarchical database technologies.
  
• Use query languages and information retrieval packages.
  
• Work with communications protocols as required.
  
• Collaborate with IT professionals throughout the Software Development Life Cycle.
  
• Elicit and document information from diverse business stakeholders and subject matter experts.
  
• Contribute to technical discussions, design walkthroughs, and solution development.
  
• Provide post-implementation technical support and resolve production issues.
  
• Prepare user and system documentation as required.
  

CRM Architecture & Development
The resource should demonstrate knowledge and experience with:

• CRM software and anticipated future releases.
  
• High-availability solution design and implementation.
  
• CRM enterprise architecture methodologies.
  
• CRM design standards and tools.
  
• Middleware and gateways.
  
• Specialized tools used for CRM software development.
  

Required Professional & Soft Skills

• Strong written and verbal communication skills.
  
• Excellent analytical, problem-solving, and decision-making capabilities.
  
• Strong interpersonal and negotiation skills.
  
• Ability to develop and present new ideas.
  
• Ability to conceptualize new approaches and technical solutions.
  
• Demonstrated ability to work effectively with both functional and technical teams.
  
• Ability to work effectively as part of a large project team.
  
• Proven systematic approach to solving technical problems.
  
• Ability to work under pressure and meet aggressive timelines.
  
• Adaptability to changing priorities and requirements.
  
• Strong teamwork and collaboration skills.
  
• Demonstrated track record of meeting deadlines.
  

Public Sector / Nice-to-Have Experience
The following experience is considered an asset:

• Experience with Siebel modules such as:
  
  • Public Sector CRM
    
  • Contracts
    
  • Lead Management
    
  • Partner
    
  • Public Sector Partner Portal
    
  • Campaign Management
    
  • Marketing
    
  • Resource Manager
    
  • Public Sector eService
    
• Experience with Transfer Payments.
  
• Knowledge and understanding of Information Management principles, concepts, policies, and practices.
  
• Knowledge and understanding of Accessibility for Ontarians with Disabilities Act (AODA) and related regulations and standards.
  
• Experience with programming Internet-ready applications.
  
• Knowledge of Rapid Application Development (RAD) methodologies.
  
• Experience reviewing, analyzing, and modifying product installation scripts, including encoding, testing, and debugging.
  
• Experience providing post-implementation support.
  
• Experience conducting design walkthrough sessions with project teams.