Esta é uma posição remota.

Are you fluent in Italian and looking for a 100% remote opportunity in Portugal?

Join an international team where you'll provide technical support to Italian-speaking customers while identifying sales opportunities and promoting the most suitable products and services. Previous sales experience is mandatory for this role.

What You'll Do

Provide technical support to Italian-speaking customers via phone, email and chat.
Troubleshoot technical issues and guide customers through solutions.
Identify customer needs and recommend relevant products or services.
Promote upgrades and additional solutions whenever appropriate.
Handle account, billing and service-related enquiries.
Escalate complex technical issues when necessary.
Deliver an outstanding customer experience while achieving sales targets.

What We're Looking For

Fluent Italian and English (minimum C2).
Previous sales experience is mandatory.
Experience in Technical Support or a Contact Centre is an advantage.
Strong communication, sales and problem-solving skills.
Comfortable using digital tools and technology.
Customer-oriented, target-driven and able to work in a fast-paced environment.

What We Offer

100% Remote position within mainland Portugal.
Permanent contract after 6 months.
Rotating schedule, Monday to Sunday, between 7:00 AM and 9:00 PM (8-hour shifts).
Paid training and full onboarding.
Private health insurance.
Career development and internal growth opportunities.
International and multicultural work environment.

Salary & Benefits

Base Salary: €920
Language Allowance: €250
Performance Bonus: up to €360
Assiduity Allowance: €110
Flex Work Allowance: €60
Meal Allowance: €10.20 per working day

Why Join Us?

Work from home anywhere in mainland Portugal.
Join a stable, international project with long-term career opportunities.
Receive continuous training, coaching and professional development.
Be part of a dynamic team where technical support and sales go hand in hand.

Ready for your next challenge? We'd love to hear from you. Apply today!

Required skills

Italian language proficiency (C2)English language proficiency (C2)Sales experienceTechnical supportTroubleshooting technical issuesMultichannel communication (phone, email, chat)Consultative selling / needs assessmentUpselling and cross-sellingBilling and account supportProblem-solvingCustomer service / customer-oriented approachDigital literacy / comfortable using digital tools and technologyIssue escalation and escalation managementTarget-driven performance / achieving sales targets

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