Outbound Appointment Setter / Sales Assistant

Job Overview

We are seeking a proactive, target-driven Outbound Appointment Setter / Sales Assistant to drive client growth across the ACT and NSW regions. In this role, you will lead proactive outreach to prospective commercial and residential clients, qualify opportunities based on job size and frequency, and secure site inspection appointments for the sales and operations team.

The primary focus is on securing recurring, commercially viable contracts.

Key Responsibilities

• Outbound Outreach: Conduct outbound calls to prospective commercial and residential clients across target areas.
  

• Lead Qualification: Assess prospective opportunities based on job scope, service frequency, and contract potential.
  

• Appointment Setting: Book and confirm qualified site visits and quote appointments for the sales and operations team.
  

• Pipeline Management and Follow-ups: Proactively track, organize, and follow up on warm leads, inquiries, and prospect pipelines to maximize conversion.
  

• System Logging and Tracking: Maintain transparent visibility on all calls, follow-ups, and booked appointments using a mutually agreed system, such as Zoho, SimPro, Excel, or a shared email/calendar.
  

• Performance Targets: Consistently meet or exceed daily and weekly appointment KPIs.
  

Performance Metrics and KPIs

• Daily Appointments: Minimum of 2 quality appointments booked per day.
  

• Weekly Appointments: 10–15 confirmed appointments booked per week.
  

• Minimum Job Size: Focus on services requiring a 2–3 times per week schedule or equivalent recurring volume.
  

• Lead Quality Standard: Strict focus on recurring accounts, with no single one-off jobs or sub-1-hour service accounts.
  

• Data Transparency: 100% same-day logging of all follow-ups and calendar updates across the chosen tracking system.
  

Requirements

Qualifications and Requirements

Experience and Skills

• Sales Track Record: Proven experience in outbound sales, cold calling, or appointment setting.
  

• Industry Relevance: Prior experience in cleaning is strongly preferred.
  

• Relevant Industry Experience: Experience in hospitality or any field services is highly desirable. Experience in unrelated trades such as HVAC, electrical, or solar is not required.
  

• Communication Skills: Exceptional written and spoken English, tailored for the Australian and New Zealand commercial markets.
  

• Commercial Judgment: Ability to quickly assess lead quality and dismiss low-value, non-recurring inquiries.
  

Systems and Tools

• Systems Flexibility: Full flexibility on the tracking tool or system used, including Zoho, SimPro, Excel, or a shared email/calendar.
  

• Organization and Transparency: Strong organizational skills and a commitment to maintaining shared visibility for follow-ups and schedule management with the client.
  

Benefits

Why Join Us?

• Supportive Work Environment: Enjoy a healthy, supportive, and conducive work environment at a company that has been Great Place to Work™ Certified for five consecutive years.
  

• Innovative Workplace: Work with an innovative company delivering cutting-edge solutions across multiple industries.
  

• Career Growth: Benefit from opportunities for career advancement.
  

• Competitive Compensation: Receive a competitive salary.
  

• Collaborative Culture: Be part of a collaborative, forward-thinking work culture.
  

• Leave Benefits: Enjoy 21 leave credits plus all client-based holidays.
  

• Health Benefits: Receive HMO coverage with dependent benefits.
  

• International Exposure: Gain exposure to world-class leadership from both local and international supervisors.
  

Ready to take your sales career to the next level? Apply now!