Office Support Worker

Job Title: Office Support Worker (Customer Service Specialist)
Work Arrangement: Onsite
Location: Tallahassee, FL 32309
Employment Type: Contract
Engagement Type: W2 or 1099 (No C2C)
Final Interview: In Person

Position Summary

Dhaka Technologies Limited Company (DTLC) is hiring Office Support Workers, serving as Customer Service Specialists, on behalf of the Florida Department of Education, Office of Student Financial Assistance (OSFA). In this role, you will answer calls from Florida high school and college students who have questions about Florida scholarships and grants. The ideal candidate is comfortable using computers, stays calm and professional when callers are stressed or upset, and brings a stable work history in a professional environment. This is a full-time, onsite assignment in Tallahassee, Florida, of 40 hours per week with a minimum duration of 90 days, and it is expected to renew for the next fiscal year.

Key Responsibilities

• Answer inbound calls from Florida high school and college students regarding Florida scholarship and grant programs.
  
• Provide callers with clear, accurate, and courteous information about Florida scholarships and grants.
  
• Remain calm, patient, and professional when assisting callers who are stressed or upset.
  
• Use computer systems to look up information and support callers throughout each call.
  
• Communicate clearly and effectively in English with students and other callers.
  

Schedule and Assignment Details

• Schedule: 40 hours per week, Monday through Friday, 8:00 AM to 5:00 PM
  
• Assignment Length: Minimum of 90 days
  
• Renewal: Expected to renew for the next fiscal year
  
• Work Location: Onsite in Tallahassee, FL 32309
  
• Engagement: W2 or 1099 only. Corp-to-Corp (C2C) candidates will not be considered.
  
• Final Interview: Conducted in person
  

Required Skills and Experience

• Ability to speak and understand English
  
• 2+ years of experience in a professional work environment
  
• 6+ months of customer support experience
  
• Ability to stay calm when customers are stressed or upset
  
• Comfortable using computers
  
• Strong job tenure with a stable employment history
  

Education

• High school diploma, general education degree (GED), or equivalent (Required)
  

Background Screening Requirements

Candidates must pass a Level 2 background screening conducted by the Florida Department of Education. The screening includes fingerprinting for statewide criminal and juvenile records checks through the Florida Department of Law Enforcement (FDLE) and federal criminal records checks through the Federal Bureau of Investigation (FBI), and may include local criminal records checks through local law enforcement agencies. All candidates will be pre-screened before submission.

How to Apply

Qualified candidates should email their resume to talent@dhakatech.us with "Office Support Worker (FL DOE)" in the subject line.