Account Management

We are looking for an experienced professional to join our Account Management team and manage relationships with B2B and enterprise clients. This role will focus on client communication, account ownership, service coordination, retention, renewals, and identifying opportunities to grow existing accounts.
The ideal candidate will have experience working with technology services companies and managing clients in a B2B, enterprise, or services-based environment.

Key Responsibilities

Client & Account Management

• Manage a portfolio of B2B and enterprise client accounts.
• Serve as the primary point of contact for assigned clients.
• Build and maintain strong, long-term client relationships.
• Understand client requirements, business objectives, and expectations.
• Maintain regular communication with clients and conduct account reviews.
• Ensure a positive client experience throughout the engagement.

Service Delivery & Coordination

• Coordinate with Sales, Delivery, Engineering, QA, Product, and Support teams.
• Ensure client requirements and expectations are clearly communicated internally.
• Track deliverables, timelines, and commitments.
• Follow up on client requirements and ensure timely resolution of issues.
• Manage client concerns and escalations effectively.

Account Growth

• Identify opportunities for upselling, cross-selling, and account expansion.
• Understand evolving client requirements and recommend relevant services.
• Work with Sales and internal teams to develop expansion opportunities.
• Support renewals, contract extensions, and long-term engagements.
• Contribute to revenue growth from existing accounts.

Client Retention

• Monitor account health, client satisfaction, and engagement.
• Proactively identify potential risks and address client concerns.
• Gather and communicate client feedback to relevant internal teams.
• Strengthen relationships to support long-term client partnerships.
• Support client references, testimonials, and case studies where appropriate.

Reporting & CRM

• Maintain accurate client and account information in CRM systems.
• Track account activities, opportunities, renewals, and client requirements.
• Prepare regular account updates and reports for management.
• Maintain visibility into account risks, priorities, and growth opportunities.

Required Qualifications

• 3–4+ years of experience in Account Management, Client Management, Customer Success, Business Development, or a related client-facing role.
• Mandatory: Experience in a software services, IT services, technology consulting, staff augmentation, managed services, QA/testing services, or custom software development company.
• Proven experience managing B2B and enterprise clients in a services-based environment.
• Strong client relationship and stakeholder management skills.
• Experience working with senior stakeholders and decision-makers.
• Understanding of client retention, renewals, upselling, and cross-selling.
• Strong communication, negotiation, organization, and problem-solving skills.
• Bachelor's degree in Business, Computer Science, Engineering, or a related field is preferred.

Preferred Experience

• AI Solutions
• Software Development
• QA & Testing Services
• Staff Augmentation
• DevOps
• Technology Consulting
• Managed Services
• Enterprise Technology Services
• US B2B Technology Market

Tools

Experience with Salesforce, HubSpot, Jira, or similar CRM and project management tools is a plus.

Key Metrics

• Client Retention & Renewals
• Account Revenue & Growth
• Upsell & Cross-Sell Revenue
• Client Satisfaction
• Account Health
• Client Engagement
• Contract Extensions
• Client Issue Resolution
• Client References & Testimonials