RQ11723 - Solutions Designer - CRM - Senior

Deliverables:

• Ensure Accessibility standards are met (AODA)
  
• Design of hosting technology solutions based on the client’s service specifications, standards, policies, best practices
  
• Planning, implementing and supporting complex CRM systems
  
• Documenting processes and technical designs and updating build books
  
• Configurating and integrating Salesforce with other applications using web services or other mechanisms
  
• Ensure development of application solution is implemented and in accordance with the business requirements
  
• Designing, developing, and implementing web applications that work across modern browsers and various platforms and mobile devices
  
• Conducting research and assessment of options for technical design issues
  
• Contributing to design/development project plans, including work breakdown and resources estimates
  
• Ensure unit testing meets expected functionality requirements
  
• Support User acceptance testing, defect management
  
• Ensuring compliance with architecture framework and system standards, and Agile Development Methodology
  
• Leading-edge technologies, design criteria including usability, security, and privacy for web and mobile applications
  
• Knowledge transfer and documentation as prescribed by the Project Manager and Manager
  
• Developing and maintaining system design models, program codes, technical documentation, and specifications
  
• Ensure development of application solution is implemented and in accordance with the business requirements.
  

Requirements

Experience and Skill Set Requirements:

Must have:

• Demonstrated Hands On - experience designing, supporting, developing, maintaining, and configurating Salesforce solutions
  
•  Salesforce Certified Experience Cloud Consultant
  
•   Experience with Vlocity platform capabilities, including FlexCards, DataRaptors, Integration Procedures, Calculation Matrices and Procedures, OmniScripts, Vlocity Data Model, and Salesforce.com Lightning Web Components (LWC)
  
•  Salesforce Dynamic Forms.
  
•  Experience implementing AODA compliant solution
  

Skill Set Requirements:

Public Sector Experience:

• 5+ years of experience working in the healthcare industry, specifically in maintaining and supporting systems such as Long-Term Care, Electronic Medical Records (EMRs), Hospital Information Systems (HISs), Clinical Assessment tools, and Ontario Healthcare Reporting Standards (OHRS) compliant
  
• Knowledge of personal health information protection legislative requirements and how they apply to developing and maintaining healthcare systems containing personal health information, preferred
  

Salesforce Experience:

• 5+ years of experience (including recent experience) solutioning and hands-on configuring in Salesforce
  
• Salesforce Certified Platform Developer I
  
• Salesforce Certified OmniStudio Developer
  
• Salesforce Certified Experience Cloud Consultant
  
• Salesforce Certified Administrator
  
• 3+ years experience with LWC
  
• Salesforce Dynamic Forms.
  

Design, Analysis, Development and Configuration:

• Demonstrated experience supporting, developing, maintaining, and configurating Salesforce solutions
  
• Hands-on experience configurating and troubleshooting of issues in Salesforce implementation and its integration with subsidiary systems in Development and Production environments
  
• Demonstrated experience configurating and integrating Salesforce with other applications using web services or other mechanisms
  
• Demonstrated experience designing and supporting the development of prototypes and proof of concepts
  
• Demonstrated experience conducting root cause analysis to troubleshoot and resolve defects/incidents resolve issues
  
• Demonstrated experience documenting build books, working with staff on actual implementation document performance measures of the new environments
  
• Experience conducting fit/gap analysis between high-level requirements and Salesforce Public Sector capabilities
  
• Experience conducting diagnostics and determining methods to help incident management
  
• Experience implementing AODA compliant solutions
  
• Experience with Vlocity platform capabilities, including FlexCards, DataRaptors, Integration Procedures, Calculation Matrices and Procedures, OmniScripts, Vlocity Data Model, and Salesforce.com Lightning Web Components (LWC)
  
• Experience on Integration: Salesforce with Internal Applications
  
• Should have clear understanding on Security settings, governor limits, platform limitations
  
• Good experience in implementing Continuous Integration/Continuous Delivery (CI/CD) preferably worked in Salesforce implementation project
  
• Should be comfortable working in Agile – epics, user stories, features, story points, etc.
  
• Knowledge on MuleSoft is a plus.
  

Management and Communication Skills:

• Strong verbal and written communication skills
  
• Strong interpersonal and negotiation skills
  
• Strong consulting skills to engage with all stakeholders
  
• Demonstrated experience monitoring progress, resolving problems and reporting regularly to business and I&IT management decision-makers
  
• Demonstrated experience developing and/or supporting the development of training and communication materials in support of large system implementations
  
• Demonstrated team player with a track record for meeting deadlines
  

Analytical and Problem-Solving Skills:

• Excellent analytical, problem-solving, and decision-making skills
  
• Proven and demonstrable troubleshooting and analytical experience
  
• Demonstrated experience in analyzing and resolving any problems, issues, or concerns with systems applications, hardware, software, or telecommunications
  
• Experience with providing application fixes to support the user acceptance testing and deployment activities
  
• A motivated, flexible, detail-oriented, and creative team player with perseverance, excellent organization and multi-tasking abilities, and a proven track record for meeting strict deadlines
  
• Testing and deployment activities.