Senior Business Systems Analyst

Business Analysis & Salesforce Delivery

• Lead requirements gathering and translate business needs into user stories, process flows, functional requirements, and acceptance criteria.
• Partner with Salesforce developers, business stakeholders, QA, Operations, and Production Support to clarify requirements and deliver effective solutions.
• Analyze current Salesforce processes and identify opportunities for automation, simplification, and system optimization.
• Support solutions from initial discovery through testing, release, and post-production support.

Agile Delivery & Stakeholder Partnership

• Participate in Agile ceremonies, including refinement, sprint planning, stand-ups, reviews, and retrospectives.
• Serve as a key liaison between business and technical teams, ensuring shared understanding of business needs, priorities, and expected outcomes.
• Support user acceptance testing, requirements traceability, defect resolution, and production releases.
• Communicate dependencies, risks, decisions, and progress clearly to stakeholders across technical and business teams.

Salesforce Optimization & Strategic Initiatives

• Support Salesforce enhancement initiatives that improve business processes and user experience.
• Drive process automation and system optimization efforts across Salesforce-supported functions.
• Assist with Salesforce integrations and strategic CRM roadmap initiatives across Agency Operations, Homefront, Marketing, and other business areas.
• Evaluate business needs and recommend practical Salesforce solutions that support operational efficiency and business growth.

Requirements

• Bachelor's degree in Computer Science, Business, MIS, or a related field, or High School diploma and equivalent relevant work experience
• 5+ years of Business Systems Analysis experience, including hands-on ownership of requirements and solution delivery.
• 3+ years of Salesforce experience supporting enhancements, implementations, integrations, or business process improvements.
• 4+ years of experience in Property & Casualty insurance
• Strong experience with requirements gathering user stories, acceptance criteria, process mapping, stakeholder management, and Agile delivery.
• Strong analytical and problem-solving skills with the ability to translate business challenges into clear system requirements.
• Excellent written and verbal communication skills with the ability to partner effectively across business, development, QA, Operations, and support teams.
• A hands-on, ownership-oriented approach with the ability to independently investigate problems and stay engaged through delivery.
• Experience with Salesforce Sales Cloud and/or Service Cloud preferred.
• Salesforce certifications preferred.
• Proficiency with Microsoft 365 applications, including Teams, SharePoint, Word, Excel, PowerPoint, and Outlook
• Commitment to living Slide's Core Values