CRM Executive

About the Role
We are looking for an experienced CRM Executive to manage customer relationships and support our service operations. You will handle feedback calls, complaint tracking, service bookings, and routine staff administration. If you are detail-oriented, communicate well, and enjoy helping customers, we'd like to hear from you.

Key Responsibilities

• Conduct Instant Feedback (ISF) calls with customers in Kathmandu to gather feedback and ensure satisfaction

• Record and monitor customer complaints from across Nepal until resolution

• Maintain and update breakdown and off-road reports in Google Sheets

• Help customers schedule service appointments in advance

• Track and ensure timely settlement of Travel Allowance/Daily Allowance (TADA) claims

• Record and update overtime (OT) details for relevant staff

• Maintain cleanliness and orderliness of assigned areas

• Keep accurate attendance and leave records for employees

  Requirements

• Bachelor's degree (or +2 with relevant experience) in Business, Management, or a related field

• 1-2 years of experience in customer service, coordination, or administration (automobile industry experience is a plus)

• Excellent communication skills in Nepali and English, especially over the phone

• Proficiency in Google Sheets and MS Office

• Strong attention to detail, follow-up discipline, and record-keeping

• Ability to manage multiple tasks and deadlines

• Polite, patient, and customer-focused attitude