French KYB Operations Analyst

Position: French KYB Operations Analyst
Location: Bucharest, Romania
Contract Type: Permanent contract
Work Mode: Hybrid (2 days of remote work per week)
We are creating a new KYB Operations Analyst position to strengthen the management of our B2B customer verifications and to improve the overall quality and efficiency of our KYB (Know Your Business) journey.

In this role, you will monitor KYB files within Sumsub, manually review pending documents, support clients through rejection or blocking phases, and identify areas of improvement for the user journey. You will also play a key role in the continuous improvement of internal procedures, documentation, and cross-functional collaboration.

Key Responsibilities

1. KYB Case Management & Monitoring

• Process KYB files requiring manual verification within Sumsub.
  
• Verify the validity, consistency, and apparent authenticity of submitted corporate documents.
  
• Approve or reject documents in strict accordance with defined internal procedures.
  
• Analyze blocked, incomplete, or rejected cases to identify root causes and determine necessary corrective actions.
  
• Handle customer tickets related to KYB, providing clear explanations regarding document rejections or requests for additional information.
  
• Support B2B clients through the process of submitting new documentation.
  
• Process documents sent directly via support tickets instead of Sumsub, adhering to internal protocols.
  
• Ensure rigorous, end-to-end follow-up on cases until full resolution.
  

2. KYB Journey Analysis & Process Optimization

• Identify recurring issues faced by customers or internal teams.
  
• Validate and qualify feedback regarding Sumsub or the KYB onboarding path.
  
• Escalate anomalies, bottlenecks, and areas requiring improvement.
  
• Participate in root-cause analysis for recurring system or process issues.
  
• Propose concrete solutions to reduce friction points and boost the efficiency of the KYB journey.
  
• Contribute to optimizing current processes and establishing new procedures when necessary.
  

3. Cross-Functional Collaboration & Documentation

• Collaborate closely with Product, Tech, Compliance, and Customer Care teams.
  
• Facilitate smooth information flow between all teams involved in the KYB process.
  
• Help update and improve customer-facing KYB documentation.
  
• Contribute to creating and refining internal procedures, checklists, and operational guides.
  
• Participate in standardizing and improving response templates used for client support.
  
• Share recurring issues, journey updates, and best practices with relevant stakeholders.
  

Requirements

• Experience: Background in B2B Customer Care, KYB/KYC operations, operational compliance, or corporate client onboarding.
  
• Tools: Prior experience with Sumsub or a similar verification tool is a strong plus. Highly comfortable using Zendesk, Jira, Confluence, and digital environments.
  
• Languages: Excellent (Native level) written and spoken French is mandatory. Professional proficiency in English is required.
  
• Analytical Skills: Strong attention to detail, precision, and the ability to spot inconsistencies in corporate documents.
  
• Problem-Solving: Proven ability to understand and resolve complex or blocked situations.
  
• Communication: Ability to explain a decision, rejection, or request for supplementary documents to a client in a clear, simple, and pedagogical manner.
  
• Mindset: Autonomous, curious, proactive, and highly comfortable working across multiple teams and stakeholders with a passion for continuous improvement.
  

Benefits

• Indefinite contract
  

• Hybrid model
  

• Daily meal voucher
  

• Private health insurance
  

• Challenging working environment
  

• Employee events
  

• And many more!