IT officer

About the Role

We are looking for a dynamic IT professional who is passionate about problem-solving and ensuring smooth IT operations. The right candidate will be proactive, detail-oriented, and eager to contribute to our company’s growth.

Job Description

• Provide day-to-day IT support to employees and ensure timely resolution of hardware, software, network, and system-related issues.

• Install, configure, maintain, and troubleshoot computers, laptops, printers, network devices, and other IT equipment.

• Monitor and maintain the company’s IT infrastructure, network connectivity, and basic system security.

• Manage user accounts, access rights, software installation, and IT asset records.

• Coordinate with external vendors and service providers for IT-related maintenance, support, and troubleshooting.

• Understand business requirements and coordinate with relevant teams to identify and implement suitable IT solutions.

• Assist in the implementation, maintenance, and improvement of IT systems, applications, and digital tools.

• Maintain proper documentation of IT assets, issues, solutions, configurations, and system-related activities.

• Ensure regular backup, data security, and basic IT security practices are followed.

• Provide support during the implementation of new systems, software, integrations, and technology-related projects.

• Identify recurring IT issues and recommend practical solutions to improve system reliability and employee experience.

• Perform other IT-related responsibilities assigned by the reporting manager.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field. Master’s degree will be an added advantage.

• 2–4 years of experience in IT support, system administration, network management, or a related role.

• Strong troubleshooting skills in hardware, software, network, and system-related issues.

• Good understanding of IT infrastructure, networking, system security, and user support.

• Ability to understand business requirements and translate them into practical technical solutions.

• Good communication and interpersonal skills with the ability to work with employees across different departments.

• Strong problem-solving, coordination, and analytical skills.

• Proactive approach with a willingness to learn and adapt to new technologies.