ServiceNow Associate Manager

Location: Bengaluru, BDC7A

Experience: 6–8 Years

CTC: Up to ₹17 LPA

Work Mode: Work From Office

Role: Associate Manager

ROLE OVERVIEW

We are looking for an experienced ServiceNow professional to lead AI-powered ServiceNow solutions, drive architecture and governance, and manage client-facing delivery across complex engagements.

KEY RESPONSIBILITIES

Lead end-to-end delivery of AI-driven ServiceNow solutions.
Define architecture, security, governance and compliance standards.
Conduct client discovery workshops and shape AI roadmaps.
Introduce GenAI and agentic patterns into ServiceNow workflows.
Lead and mentor cross-functional Agile teams.
Drive stakeholder management, innovation and sustainable delivery.

REQUIRED SKILLS

Advanced ServiceNow architecture: App Engine, Flow Designer, IntegrationHub, Scoped Apps.
Virtual Agent, AI Search and Now Assist.
LLM integration, prompt engineering and AI evaluation.
Agentic AI, orchestration, RAG and vector search concepts.
Azure OpenAI / AWS / GCP AI services and AI observability.
Responsible AI, governance and compliance.
REST/SOAP, MID Server, OAuth and SAML.
Strong client communication, leadership and negotiation skills.

Ideal candidate should have strong ServiceNow expertise with the ability to lead teams, engage clients and deliver AI-enabled enterprise solutions.

Habilidades requeridas

ServiceNow architecture (App Engine, Flow Designer, IntegrationHub, Scoped Apps)ServiceNow Virtual Agent, AI Search and Now AssistLLM integrationPrompt engineeringAI evaluationAgentic AI and orchestrationRetrieval-Augmented Generation (RAG)Vector search conceptsCloud AI services (Azure OpenAI, AWS, GCP) and AI observabilityResponsible AI governance and complianceREST/SOAP integrationMID Server configuration and integrationOAuth and SAML (authentication/SSO)Team leadership and mentoring (cross-functional Agile teams)Client communication, stakeholder management and negotiation

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