Mail:- info@naukripay.com

Category Customer ServiceFull TimeAPPLY NOWKey Responsibilities and Accountabilities:
Assist customer in resolving any open requests for support, assistance, information on upgrading etc.Complete Training Needs Analysis to confirm the Training is applicable.Design Training content with the Learners needs in mind.Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each and every customer support engagement, for Email/calls.Can interact effectively with the personnel, tools & resources in the Customer/technical Services team to help resolve customer issues (escalation points, knowledgebase tools, internal applications etc.)Completes all training and development activities in timely manner.Understanding of escalation handling procedures.Main Job Requirements:
Education
Graduate in any stream.Work Experience
FreshersUnderstanding & Knowledge of E-commerceRequired Skills:
Language Skills: English and Hindi

Required skills

Email and phone customer supportCustomer issue troubleshooting and resolutionEscalation management and handling proceduresTraining needs analysisTraining content design (learner-focused)Use of knowledgebase and internal support tools/applicationsCustomer satisfaction and customer experience improvementBilingual communication (English and Hindi)E-commerce domain knowledgeCross-functional collaboration with technical/customer service teamsTimely completion of training and self-directed learning/time management

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