Direct Sales Agent (Upperhill)

To market and sell telecommunication products and services to all customers in a professional manner. The role needs to adhere and function within the guidelines for finance controls, processes, and policies that encompass retail operations mandate.

Key Responsibilities

1. Generate Sales – as per Targets – for Airtime, Acquistions &a Devices
2. Monitor inventory and consignment stock for accurate balance of inventory movements and physical stock daily
3. Manage daily cash float and account for daily sales
4. Support and implement the customer experience improvement strategies for increased sales
5. Offer technical support to customers especially on configuration of data devices

Principal Outputs for this role
1. Revenue – Achieve set targets in Airtime, Routers, Handsets

2. Shop(s) Profitability (EBIDTA)– ensure adherence to all the briefed in Retail SOPs (Stock & cash management/operational costs)

3. Quality Acquisitions – in terms of FRA, ARPU

4. Telkom Brand NPS –

• Drive Customer Centricity -Ensure Growth in Retail Customer Satisfaction Index and
  
• Ticketing Customer Escalations & Offering First Level Resolution
  

5. New Business Development –

• Looking for new leads & closing them,
  
• Document, Track, Manage, & Grow Individual Customer Database Portfolio
  

Requirements

1. Diploma/Bachelor’s Degree in Business, Marketing or related field
   
2. At least 1 year experience in sales
   

Competencies

Technical competencies:

• Marketing skills
  
• Product Knowledge
  
• Upselling and Cross selling
  
• Solution Oriented
  
• Customer relationship management.
  

Core competencies:

• Customer focus
  
• Networking and building partnerships
  
• Influencing and negotiating
  
• Analytical thinking
  

Leadership competencies:

• Strategic orientation
  
• Business Acumen
  
• Results orientation
  
• Developing self/others