Scheduler

Temp-to-Perm Opportunity contract with a local Authority

Umbrella - £20.51 per hour

Job Purpose

As a Scheduler, you will be responsible for coordinating and scheduling responsive repairs and maintenance appointments, ensuring operatives are deployed efficiently and customers receive a high-quality service. You will act as a key point of contact between residents, operatives, and the repairs team to ensure appointments are effectively managed and completed within service targets.

Key Duties/Accountabilities

• Schedule and allocate responsive repair and maintenance appointments.
  
• Coordinate work diaries and operative workloads.
  
• Ensure repairs are assigned efficiently to maximise productivity.
  
• Liaise with residents, operatives, contractors, and supervisors.
  
• Manage appointment bookings, cancellations, and rescheduling.
  
• Monitor job progress and update scheduling systems accordingly.
  
• Maintain accurate records and documentation.
  
• Respond to customer enquiries and provide updates on repair appointments.
  
• Support the delivery of key performance targets and service standards.
  
• Work closely with repairs and maintenance teams to ensure efficient service delivery.
  
• Escalate scheduling conflicts, delays, and operational issues where required.
  
• Ensure all systems and databases are updated accurately and in a timely manner.
  

Essential Experience Required

• Previous experience as a Scheduler, Repairs Planner, Resource Scheduler, Works Planner, or similar role.
  
• Experience scheduling repairs or maintenance works.
  
• Experience within Housing Repairs, Property Maintenance, Facilities Management, or Responsive Repairs environments.
  
• Experience delivering a front-line customer-focused service.
  
• Experience working within a housing management or maintenance environment.
  
• Experience managing multiple priorities in a fast-paced environment.
  
• Excellent organisational and coordination skills.
  
• Strong IT and database management skills.
  
• Experience working closely with tenants, residents, or customers.
  
• Good numeracy and literacy skills.
  

Essential Qualifications Required

• GCSE/O-Level standard education or equivalent.
  
• Right to Work in the UK.
  

Additional Information to Note

• Working hours: 35 hours per week.
  
• Location: Unit 11, The Tramsheds, Coomber Way, Croydon, CR0 4TQ.
  
• Reason for Hire: Recruitment Vacancy.
  
• Online interview with Team Leaders.
  
• Interview Date: 2nd October 2026.
  
• Supplier Submission Deadline: 1st October 2026.
  
• We work on bi-weekly payment schedule.
  
• Apply ASAP.