Position - EDI Support Engineer
Location - Hyderabad
Notice Period -Immedidate joiner
Experience: 8+ years

Mandatory Skills:

EDI Production/Application Support
EDI integration
EDI standard (ANSI X12,EDIFACT, XML)
Communication protocol (AS2, SFTP, FTP, VAN)
Incident Management / Production Support
EDI mapping

key responsibilities:

Provide end-to-end EDI application and production support.
Monitor and troubleshoot EDI transactions and integrations.
Resolve production incidents within SLA and perform RCA.
Support trading partner onboarding and EDI mapping changes.
Handle service requests, change requests, and deployments.
Monitor application health, system performance, and batch jobs.
Coordinate with business users, customers, and cross-functional teams.
Maintain support documentation and participate in on-call support.

Required skills

EDI Production/Application SupportEDI IntegrationEDI Standards (ANSI X12, EDIFACT, XML)Communication Protocols (AS2, SFTP, FTP, VAN)Incident Management / Production SupportEDI MappingMonitoring and Troubleshooting EDI Transactions and IntegrationsRoot Cause Analysis (RCA) for Production IncidentsTrading Partner OnboardingChange and Release Management / DeploymentsApplication Health and Batch Job MonitoringStakeholder Coordination and CommunicationSupport Documentation and Knowledge ManagementOn-call Support and Incident Response

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