Member Journey Executive (Beforest Lifestyle Solutions Pvt Ltd)

Beforest Lifestyle Solutions Private Limited

About Beforest

Beforest Lifestyle Solutions is building regenerative, community-led living across India. Through ventures like Bewild (forest-friendly produce) and Regolith (native architecture), we are creating a new blueprint for how people live — in harmony with land, each other, and the larger world.

Learn more:
? beforest.co
? bewild.life

Job Description – Member Journey Executive

About the Role

Location: Hyderabad
Mode: Full-time, office-based, 5 days/week
Travel: Occasional travel to Beforest collectives and project locations
Reports to: Member Journey Lead

CTC: Based on experience and alignment

The Member Journey Executive will support the smooth and positive experience of Beforest members throughout their journey with us.

You will be one of the key points of contact for members, helping them with queries, updates, requests, documentation, and follow-ups. The role involves working closely with internal teams to ensure that member requests are tracked, communicated, and closed on time.

This is a people-facing role that requires empathy, patience, ownership, and strong follow-through. You will work in a dynamic environment where every day may bring a different member request or coordination requirement.

Who We're Looking For

We are looking for someone who:

• Enjoys interacting with people and building relationships
  
• Is warm, patient, and approachable in conversations
  
• Takes ownership of tasks and follows through to closure
  
• Is comfortable handling multiple requests and priorities
  
• Communicates clearly, both verbally and in writing
  
• Is organised and comfortable working with data and documentation
  
• Is willing to learn and work in an evolving, purpose-driven environment
  
• Can remain calm and professional when handling difficult or sensitive conversations
  

You don't need extensive experience. What matters most is your attitude, willingness to learn, communication skills, and ability to build trust with people.

Educational Qualification

• Minimum Graduation in any discipline
  
• Candidates from backgrounds such as communications, management, hospitality, customer service, community engagement, or related fields will be preferred.
  

Experience

• 1–2 years of experience in customer service, client servicing, community engagement, operations, hospitality, coordination, or a similar people-facing role
  
• Fresh graduates with strong communication and interpersonal skills may also be considered
  

Key Skills

• Strong verbal and written communication
  
• Good interpersonal and relationship-building skills
  
• Basic proficiency in Google Workspace / Google Sheets
  
• Comfortable learning and working with Zoho CRM or similar tools
  
• Good coordination and follow-up skills
  
• Attention to detail and ability to maintain accurate records
  
• Ability to work collaboratively with multiple teams
  

Key Responsibilities

1. Support the Member Journey

• Act as a point of contact for routine member queries and requests
  
• Respond to member communication in a timely and professional manner
  
• Understand member concerns and coordinate with the relevant internal team for resolution
  
• Ensure members receive appropriate updates and follow-ups
  

2. Maintain Member Records & Track Requests

• Update and maintain member information in Zoho CRM / relevant systems
  
• Track member requests, commitments, and follow-ups
  
• Maintain documentation and ensure information is updated accurately
  
• Follow up with internal teams to ensure pending requests are closed
  

3. Coordinate with Internal Teams

• Work closely with Operations, Communications, Experiences, and other relevant teams
  
• Coordinate documentation, updates, registrations, bookings, and other member requirements
  
• Ensure clear handovers and timely communication between members and internal teams
  
• Escalate complex or sensitive matters to the appropriate senior team member
  

4. Support Member Communication & Experiences

• Support member communications, updates, events, and experiences
  
• Assist in coordinating member visits and engagement activities
  
• Collect member feedback and share insights with the team
  
• Support initiatives aimed at improving the overall member experience
  

5. Improve Member Experience

• Identify recurring member queries and areas of friction
  
• Suggest simple improvements to communication and coordination processes
  
• Help build and maintain FAQs, templates, trackers, and other member-support resources
  
• Gradually develop a deeper understanding of the complete Beforest member journey
  

What You Get

• An opportunity to work closely with a growing community of Beforest members
  
• Exposure to community engagement, customer experience, operations, and regenerative living
  
• Opportunity to learn and grow within a purpose-driven organisation
  
• A people-centric role with meaningful ownership and learning opportunities
  
• Opportunities to visit and experience Beforest's unique projects and collectives