🌟 We're Hiring: Servicedesk Analyst! 🌟

We are looking for a customer-focused Servicedesk Analyst to join our team in Singapore. If you have at least 1 year of experience and a passion for providing exceptional IT support, we want to hear from you! As a Servicedesk Analyst, you will play an essential role in resolving technical issues and ensuring smooth operations within our organization.

📍 Location: Singapore, Singapore

⏰ Work Mode: Work from Office

💼 Role: Servicedesk Analyst

What You'll Do:

🖥️ Provide first-level technical support to end users

🔧 Troubleshoot hardware, software, and network issues

📞 Respond promptly to service requests via phone, email, or ticketing system

📝 Document incidents and solutions accurately

👨‍💻 Escalate complex problems to relevant teams

🚀 Ensure high levels of customer satisfaction

What We're Looking For:

✅ Minimum 1 year of experience in IT support or servicedesk roles

✅ Strong problem-solving skills and attention to detail

✅ Excellent communication and interpersonal abilities

✅ Familiarity with Windows OS and common office applications

✅ Ability to work effectively in a fast-paced environment

Eager to help others and grow your IT career? 🚀 Apply now!

Required skills

First-level technical supportHardware troubleshootingSoftware troubleshootingNetwork troubleshootingTicketing system usageIncident documentation and knowledge captureEscalation procedures and coordination with technical teamsCustomer service and end-user supportVerbal communication (phone support)Written communication (email and ticket updates)Familiarity with Windows operating systemsProficiency with common office applications (e.g., Microsoft Office)Problem-solving and analytical skillsTime management and ability to work in a fast-paced environment

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