• Own a portfolio of US dental and healthcare clients as their primary point of contact
• Coordinate across internal Ads, SEO, and delivery teams to ensure client commitments are met
• Proactively identify risks — performance dips, delivery gaps, renewal pressure — and address them before escalation
• Run structured monthly reviews with clients, translating data into clear business impact
• Build relationships deep enough that clients see you as a strategic partner, not a support contact
• Flag upsell and expansion opportunities based on your understanding of client goals

Requirements

Who You Are:
• 2-3 years in account management, client success, or client servicing — ideally in a digital marketing or agency environment
• You listen more than you talk — in client calls and in internal problem-solving
• You take ownership. When something goes wrong, your first instinct is to fix it, not explain why it wasn't your fault
• Comfortable with ambiguity — you make judgment calls with incomplete information
• Strong written and verbal communication; you can simplify complexity without dumbing it down
• Experience working with US-based clients is a strong plus
What This Is Not:
• A role for someone who needs heavy internal support to communicate with clients
• A role for someone looking for a structured, process-heavy environment — we're still building

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