QE Technical Lead – Contact Center Platforms

Key Skills: Automation & Amazon Connect

Location: Toronto, ON

Work mode: 4 DAYS HYBRID

Skills:

Expertise in QE with Contact Center platforms.
IVR/Routing Automation using Cyara, Hammer etc.
Automation testing across UI & APIs (Selenium, Postman, Karate etc- any of them).
Agent Desktop Automation.
Java core.
Provide technical leadership for maintenance releases, enhancements, and ongoing support activities.
Familiarity with tools like Bitbucket/Git, JIRA, Confluence, IDEs (IntelliJ/Eclipse) etc.
Experience working in a structured scaled Agile environment.
Strong knowledge of AWS Amazon Connect is a plus.

Erforderliche Kompetenzen

Quality Engineering (QE) for Contact Center PlatformsIVR/Routing Automation (Cyara)IVR/Routing Automation (Hammer)UI Test Automation (Selenium)API Testing/Automation (Postman)API Test Automation (Karate)Agent Desktop AutomationCore JavaVersion Control (Bitbucket/Git)Issue Tracking and Project Management (JIRA)Collaboration and Documentation (Confluence)Integrated Development Environments (IntelliJ/Eclipse)Working in a structured scaled Agile environmentAWS Amazon ConnectTechnical Leadership for maintenance/releases/support

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