Require a Seller support executive in Pune

• Handle seller/customer queries and provide appropriate resolutions.
  
• Deliver professional and effective customer support through the assigned communication channels.
  
• Understand customer or seller concerns and resolve queries within the defined process guidelines.
  
• Maintain a high level of customer satisfaction and service quality.
  
• Handle escalations professionally and provide timely resolutions.
  
• Maintain accurate records of customer interactions and case details.
  
• Follow process guidelines, quality standards, and compliance requirements.
  
• Coordinate with relevant internal teams whenever required for issue resolution.
  
• Meet assigned performance, quality, productivity, and customer satisfaction targets.
  

Requirements

• Excellent verbal and written communication skills.
  
• Strong customer handling and problem-solving abilities.
  
• Ability to understand and resolve customer queries efficiently.
  
• Good interpersonal and listening skills.
  
• Comfortable working in rotational shifts and rotational week-offs.
  
• Ability to work in a fast-paced customer support environment.
  
• Basic computer and system handling skills.
  
• Customer-focused and solution-oriented approach.