Handle seller/customer queries and provide appropriate resolutions.
Deliver professional and effective customer support through the assigned communication channels.
Understand customer or seller concerns and resolve queries within the defined process guidelines.
Maintain a high level of customer satisfaction and service quality.
Handle escalations professionally and provide timely resolutions.
Maintain accurate records of customer interactions and case details.
Follow process guidelines, quality standards, and compliance requirements.
Coordinate with relevant internal teams whenever required for issue resolution.
Meet assigned performance, quality, productivity, and customer satisfaction targets.

Requirements

Excellent verbal and written communication skills.
Strong customer handling and problem-solving abilities.
Ability to understand and resolve customer queries efficiently.
Good interpersonal and listening skills.
Comfortable working in rotational shifts and rotational week-offs.
Ability to work in a fast-paced customer support environment.
Basic computer and system handling skills.
Customer-focused and solution-oriented approach.

Erforderliche Kompetenzen

Verbal and written communicationCustomer handlingProblem solvingEscalation managementCase documentation and record keepingProcess adherence and complianceCross-functional coordinationMeeting performance and productivity targetsActive listening and interpersonal skillsAdaptability to rotational shifts and fast-paced environmentsBasic computer and system handlingCustomer-focused, solution-oriented approach

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