Customer Service

Job Title: Customer Service

Industry: Specialty Materials / Manufacturing

Location: Aundh, Pune, Maharashtra

Qualification: Graduate

Years of Experience: 1–3 Years

Employment Type: 6 Months Contract

Shift Time: 5:30 PM – 2:30 AM

Interview Mode: Face-to-Face (1 Round)

Work Mode: Work From Office (WFO)

Working Days: 5 days a week

Transport Facility: Available

Notice Period: Immediate joiners preferred

Gender Preference: Male candidate preferred

Overview / Job Purpose / About the Company

Our client is a global specialty materials organization focused on battery technologies, filtration media, specialty insulation, and sealing materials. With over 60 manufacturing facilities and a global workforce of more than 9,000 employees, the organization serves customers worldwide through innovative and sustainable solutions.

The Customer Service role acts as a key liaison between external customers, sales teams, warehouses, logistics, and manufacturing departments. The position involves managing customer and distributor orders, resolving order-related issues, coordinating deliveries, and ensuring a positive customer experience.

Key Responsibilities

• Receive and process customer orders, inquiries, and product-related requests.
  

• Maintain strong relationships with assigned customers and commercial partners.
  

• Ensure accurate order entry, customer acknowledgements, and realistic delivery commitments.
  

• Handle standard pricing, quotations, product availability, and delivery schedule inquiries.
  

• Coordinate with customers, sales teams, logistics, production control, purchasing, and shipping departments.
  

• Track order status, identify potential delivery delays, and coordinate with logistics to expedite shipments.
  

• Support order processing, billing/invoicing, pricing and tax validation, and order-to-cash activities as required.
  

• Maintain high customer service standards and resolve complaints or order-related issues.
  

• Support export order processing, including basic knowledge of air and ocean shipments and applicable trade regulations.
  

• Work with the team to provide holiday coverage when required.
  

Competencies

• Strong customer service and communication skills.
  

• Experience in customer order processing and order management.
  

• Knowledge of billing/invoicing, O2C, pricing, and shipment coordination.
  

• Proficiency in MS Excel and MS Word.
  

• Working knowledge of SAP, Oracle, or MS Dynamics ERP preferred.
  

• Strong attention to detail and accuracy.
  

• Ability to manage multiple priorities and work effectively in a team.
  

• Knowledge of manufacturing operations and export/import compliance preferred.