Travel & Expense Operations Analyst

Role Overview

We are seeking a detail-oriented and analytical Travel Analyst to provide operational and administrative support across travel management, expense administration, procurement, purchase orders and invoice processing.

The role will coordinate end-to-end travel and related logistics while ensuring timely execution, accurate financial administration, compliance with policies and controls, and effective stakeholder support.

Key Responsibilities
1. Travel Management

• Coordinate end-to-end travel arrangements, including travel requests, approvals, bookings and documentation.
  
• Manage travel itineraries and support visa, insurance and travel-security requirements.
  
• Liaise with travel-management companies and service providers.
  
• Monitor travel requests, exceptions and pending approvals.
  
• Reconcile travel costs against approved budgets.
  
• Maintain accurate travel records and reports.
  

2. Expense Management

• Administer and monitor employee expense claims and reimbursements.
  
• Review claims for accuracy, completeness and compliance with applicable policies.
  
• Coordinate approvals and follow up on outstanding claims.
  
• Support expense forecasting and reporting.
  
• Guide employees on expense-management procedures.
  
• Assist with expense audits and compliance reviews.
  

3. Procurement & Purchase Order Management

• Prepare purchase requisitions and purchase-order requests.
  
• Monitor purchase-order approval workflows.
  
• Track PO utilisation, amendments and closure.
  
• Liaise with budget holders to confirm funding availability.
  
• Maintain accurate procurement records and documentation.
  
• Follow up on delayed approvals and procurement actions.
  

4. Invoice & Financial Administration

• Receive, review and process supplier invoices.
  
• Verify invoices against purchase orders, contracts and supporting documentation.
  
• Perform or support three-way matching where applicable.
  
• Ensure accurate allocation of expenses to cost centres and budget lines.
  
• Coordinate invoice approvals and payment processing.
  
• Resolve invoice discrepancies with suppliers and internal stakeholders.
  
• Monitor outstanding invoices and payment deadlines.
  

5. Stakeholder Management, Compliance & Reporting

• Serve as a focal point for travel, expense and related administrative queries.
  
• Coordinate with travellers, Finance, Procurement, budget holders, travel providers and suppliers.
  
• Maintain accurate records and audit trails.
  
• Support audits, compliance reviews and internal-control activities.
  
• Prepare periodic travel, expense, procurement and invoice reports.
  
• Identify opportunities to improve processes and operational efficiency.
  

Requirements

Requirements

• Bachelor’s degree in Business Administration, Finance, Procurement, Supply Chain Management, Accounting, or a related field.
  
• 3–5 years of relevant experience in travel administration, procurement, finance operations or administrative services.
  
• Proven experience managing the end-to-end travel lifecycle.
  
• Hands-on experience creating, monitoring, amending and closing Purchase Orders.
  
• Experience in invoice processing and Accounts Payable, including invoice verification, three-way matching, payment tracking and resolving discrepancies.
  
• Experience administering expense claims and reimbursements.
  
• Experience using enterprise systems such as SAP, Oracle Fusion, Workday, ServiceNow, or equivalent platforms.
  
• Experience supporting audits, compliance reviews and internal controls.
  
• Experience working with multiple stakeholders, including Finance, Procurement, suppliers, budget holders, approvers, travellers and travel-management companies.
  

Key Skills & Competencies

• Travel and expense administration
  
• Procurement and Purchase Order management
  
• Invoice processing and financial administration
  
• Vendor and stakeholder management
  
• Strong analytical and reporting skills
  
• Advanced Microsoft Office skills, particularly Excel
  
• Excellent organisation and time-management skills
  
• Strong attention to detail
  
• Compliance and control awareness
  
• Excellent communication and customer-service skills
  
• Ability to manage multiple priorities and meet deadlines