UX Writer, Transactional Digital Journeys

Job Description:

• The mandate has changed in nature: it is no longer an informational website, but rather transactional digital journeys designed to support complex online processes.
  
• The client is looking for a UX writer capable of writing the functional micro-copy of the journey (labels, messages, instructions, help content, validations, transactional communications) and ensuring its consistency.
  
• The real priorities are reducing the effort required to understand and improving journey completion rates, two measurable indicators. The ability to translate business rules and regulatory constraints into simple content is a key differentiator, specific to a regulated insurance environment.
  
• The role is part of a multidisciplinary team (UX, UI, SEO, IT, architecture, business analysis, product management): SEO is a related role within the team and is no longer a requirement for the writer.
  

Requirements

Required:

• Bachelor's degree in communications, writing, journalism, linguistics, user experience, or a related field
  
• 6 years of experience in UX writing, web writing, or digital content strategy
  
• UX writing, plain language, accessibility, and content architecture
  
• Excellent written French, editorial judgment, and writing rigor
  
• Design and optimization of transactional digital user journeys
  
• Ability to translate business needs, business rules, and regulatory constraints into clear content
  
• Experience in a multidisciplinary Agile environment
  
• Collaboration with UX, UI, product, IT, architecture, and business analysis teams
  

 

Asset:

• Proficiency with Jira, Confluence, and Figma
  
• Experience in user research, comprehension testing, or content validation
  
• Knowledge of the insurance industry or financial services sector