Norwegian Customer Service Representative / Online Bank Advisor

Position: Norwegian Customer Service Representative / Online Bank Advisor
Location: Benalmádena, Spain
Work model: Hybrid (after trial)

Duties and Responsibilities:

• Provide customer support to Norwegian-speaking banking customers
  
• Handle enquiries relating to customer accounts and banking services
  
• Assist customers with the use of online and digital banking services
  
• Resolve account, payment and transaction-related issues
  
• Provide accurate information and guidance regarding banking services
  
• Handle financial and customer information accurately and confidentially
  
• Use transaction-processing and credit-assessment systems
  
• Identify and resolve customer issues efficiently and professionally
  
• Maintain a high standard of customer service throughout each interaction.
  
  

Requirements

• Fluent Norwegian (C2) both verbal and written. Sound command in English (B2+ level)
  
• Previous customer service or banking experience is an advantage
  
• Strong communication and customer service skills
  
• Good attention to detail when handling financial information
  
• Comfortable working with digital systems and software
  
• Ability to handle account, payment and transaction-related enquiries
  
• Professional and responsible approach when handling sensitive customer information
  
• Willingness to work on-site in Benalmádena. (potential hybrid after trail)
  

Benefits

• Excellent remuneration package and bonus structure
  
• Career development program and specialized courses
  
• A dynamic and creative team with positive and friendly atmosphere
  
• Guidance and tools to reach your full potential.