Customer Service Representative

We are seeking a friendly and motivated Customer Service Representative to provide professional, face-to-face assistance to customers while supporting daily customer engagement and service activities. This position involves answering questions, explaining available products and services, addressing customer needs, and helping individuals make informed decisions through clear and helpful communication.

The ideal candidate is approachable, dependable, and comfortable interacting with a variety of customers throughout the day. This is an entry-level opportunity for individuals interested in developing customer service, communication, and problem-solving skills in an active, team-oriented environment. Previous experience is not required, as training will be provided.

Primary Responsibilities

• Greet customers and provide a welcoming, professional experience during in-person interactions.
• Respond to customer questions regarding available products, services, and company offerings.
• Listen attentively to customer needs and provide relevant information and assistance.
• Explain product features, service benefits, and available options clearly and accurately.
• Assist customers with understanding current promotions and purchasing procedures.
• Provide personalized product and service recommendations based on customer preferences.
• Help customers compare available offerings and identify suitable solutions.
• Address routine customer concerns with patience, professionalism, and attention to detail.
• Direct complex inquiries to appropriate team members when additional assistance is needed.
• Support customer satisfaction through accurate information and dependable service.
• Build positive customer relationships through consistent and respectful communication.
• Assist interested customers with navigating product selections and relevant next steps.
• Maintain familiarity with current products, services, and promotional information.
• Communicate customer feedback and recurring questions to colleagues.
• Support customer engagement initiatives and daily service objectives.
• Assist with organizing customer information and service-related materials.
• Maintain a clean, organized, and professional customer-facing environment.
• Collaborate with team members to ensure efficient customer assistance.
• Participate in product training, customer service meetings, and team discussions.
• Follow established company procedures for customer interactions and information handling.
• Demonstrate flexibility when managing multiple customer requests and changing priorities.
• Complete additional customer service and support responsibilities as assigned.

Requirements

• High school diploma or equivalent required.
• Previous experience in customer service, retail, hospitality, sales, or another customer-facing environment preferred but not required.
• Strong verbal communication and interpersonal skills.
• Friendly, patient, and professional demeanor.
• Ability to establish rapport and build positive customer relationships.
• Strong listening skills and a customer-focused approach.
• Comfortable initiating and maintaining face-to-face customer conversations.
• Ability to explain product information and service options clearly.
• Practical problem-solving skills and good judgment.
• Strong organizational skills and attention to detail.
• Dependable with effective time management and follow-through.
• Ability to manage multiple customer interactions in an active environment.
• Willingness to learn new products, services, and customer assistance procedures.
• Ability to work independently and collaborate effectively with colleagues.
• Positive attitude and willingness to accept coaching and feedback.

Benefits

• Comprehensive onboarding and customer service training.
• Supportive and collaborative team environment.
• Ongoing training in product knowledge, customer communication, and service procedures.
• Regular team activities and company events.
• Employee recognition initiatives.
• Opportunities to develop communication, problem-solving, and customer relationship skills.
• Established tools and resources to support daily customer service activities.

Miami, FL