Operation Manager

We are looking for an experienced and result-oriented Operations Manager to oversee day-to-day business operations, improve internal processes, coordinate across departments, and ensure smooth delivery of our products and services to clients.

Key Responsibilities

1. Operations Management

• Oversee and manage day-to-day operational activities across the organization.

• Develop and implement efficient operational processes, policies, and SOPs.

• Monitor operational performance and identify areas for improvement.

• Ensure smooth coordination between Sales, Product, Technology, HR, Finance, and Client Success teams.

• Maintain operational discipline and ensure tasks are completed within agreed timelines.

1. Team Coordination & Performance

• Coordinate daily activities across different teams and ensure alignment with company objectives.

• Set operational priorities and monitor team deliverables.

• Conduct regular operational review meetings and maintain action trackers.

• Identify bottlenecks and improve resource allocation.

• Support management in setting KPIs and monitoring departmental performance.

1. Compliance & Risk Management

• Ensure operational processes comply with company policies and applicable standards.

• Maintain proper documentation and records.

• Support implementation and maintenance of information security and quality management processes.

• Identify operational risks and recommend appropriate mitigation measures.

1. Reporting & Management Support

• Prepare regular operational reports and dashboards for management.

• Track key business and operational KPIs.

• Provide management with insights on operational performance, challenges, and opportunities.

• Support strategic projects and new business initiatives as assigned by management.

Requirements

• Min. Bachelor's degree in Business Administration, Management, Operations, or a related field.

• 3–5 years of experience in operations, business management, HR Tech, consulting, or a related field.

• Experience managing cross-functional teams and business processes.

• Strong organizational, coordination, and problem-solving skills.

• Good understanding of technology-driven business operations.

• Experience with CRM, project management or other business software is an advantage.

• Strong communication and interpersonal skills.

• Ability to manage multiple priorities and work in a fast-paced environment.

• Strong analytical and reporting skills.