Client Relations Assistant

We are seeking a personable and detail-oriented Client Relations Assistant to support positive client relationships, facilitate direct communication, and assist with daily client engagement activities. This position focuses on understanding client needs, providing information about available products and services, and helping ensure each interaction reflects the company's commitment to professionalism and customer satisfaction.

The ideal candidate is approachable, organized, and comfortable building rapport with new and existing clients. This role requires strong interpersonal skills, attentive communication, and the ability to coordinate with team members to support consistent client experiences and ongoing relationship development.

Primary Responsibilities

• Establish welcoming and professional interactions with new and existing clients.
• Engage clients in conversations to better understand their interests, preferences, and expectations.
• Provide accurate information regarding available products, services, and company offerings.
• Assist clients with exploring options that align with their individual needs.
• Build rapport through attentive communication and personalized assistance.
• Support initial client introductions and explain relevant products and service processes.
• Respond to routine client questions and provide appropriate guidance.
• Communicate current product information, service updates, and relevant promotional details.
• Assist with coordinating follow-up communication to maintain positive client relationships.
• Identify opportunities to provide additional information based on client interests.
• Help address routine client concerns and direct complex matters to appropriate team members.
• Maintain familiarity with company products, services, and client communication procedures.
• Gather client feedback and communicate relevant observations to colleagues.
• Support client engagement initiatives and relationship-building activities.
• Assist with preparing informational materials for client interactions and presentations.
• Maintain accurate records of client interactions and relevant information when required.
• Collaborate with team members to ensure consistent and professional client communication.
• Help maintain an organized and welcoming environment for client-facing activities.
• Participate in product training, team meetings, and client experience discussions.
• Follow established procedures for client information handling and communication.
• Complete additional client relations and customer engagement responsibilities as assigned.

Requirements

• High school diploma or equivalent required.
• Previous experience in client relations, customer service, hospitality, sales support, or another customer-facing environment preferred but not required.
• Strong verbal and written communication skills.
• Friendly, professional, and approachable demeanor.
• Ability to establish rapport and maintain positive client relationships.
• Strong listening skills and attention to individual client needs.
• Comfortable explaining products, services, and general company procedures.
• Good organizational skills and attention to detail.
• Ability to manage multiple client interactions and changing priorities.
• Dependable follow-through on assigned responsibilities and client requests.
• Strong teamwork and interpersonal skills.
• Willingness to learn new products, services, and client engagement procedures.
• Basic computer skills and familiarity with standard workplace applications.
• Ability to work independently while supporting shared team objectives.

Benefits

• Comprehensive onboarding and job-specific training.
• Supportive and collaborative team environment.
• Ongoing training in client communication and relationship-building.
• Regular team activities and company events.
• Employee recognition initiatives.
• Variety in daily client interactions and responsibilities.
• Established tools and resources to support client relations activities.

New York, NY