Job Title: Operations Supervisor

Location: Lagos, Nigeria

Direct Reports: 16–20 Technical Staff & Office Assistants | Reports To: Managing Director

Role Overview

A hands-on floor leader who holds the atelier to clinical, hygiene, and service standards every trading hour. Spending most of the day on the floor with no supervisory layer beneath them, this role directly owns team productivity, conduct, stock discipline, equipment uptime, and shift coverage.

Key Responsibilities

Floor Standards & Quality: Execute daily opening/closing checklist audits. Observe at least two client services daily to deliver immediate technical feedback. Reallocate staff at midday to manage capacity.
People & Discipline: Conduct monthly 1-on-1s. Enforce the conduct framework consistently, logging all breaches within 48 hours, conducting disciplinaries to written outcomes, and immediately sending home unfit staff.
Rota & Attendance: Own the technical team rota, shift swaps, and cover across all 7 trading days. Minimize lost capacity from lateness and absence.
Productivity & Equipment: Drive chair and technician utilization daily. Partner with the Client Service Lead on morning calendars and ensure zero service overruns. Reconcile stock counts weekly and keep all equipment operational.
Reporting & Escalations: Submit weekly structured reports to the MD. Escalate urgent issues using a 4-point framework (What happened, Impact, Action taken, Recommended decision).

Requirements

Requirements & Competencies

Experience: 3+ years supervising a hands-on service floor (salon, spa, clinic, hospitality, or retail) managing 10+ direct reports. Degree not required.
Management Track Record: Direct experience leading 1-on-1s, managing poor performance, and issuing formal written disciplinaries.
Systems & Data: Tech-savvy; quick to use Timely, NotchHR, and Excel/Sheets to track utilization and stock variances.
Disposition: Uncompromising on standards, fair and consistent to all staff, routine-driven, and brings recommendations over questions.

Benefits

Remuneration: NGN 300,000 – 500,000 Monthly

Habilidades requeridas

Floor standards auditing (opening/closing checklists)Technical coaching and immediate service feedbackShift and capacity planning (staff reallocation/midday adjustments)Rota and attendance management across 7-day tradingPerformance management and formal disciplinary proceduresTeam leadership and managing 16–20 direct reportsHygiene and clinical standards complianceInventory and stock reconciliationEquipment uptime and maintenance oversightClient service coordination and calendar management to prevent overrunsStructured reporting to senior managementEscalation using a clear incident framework (What, Impact, Action, Recommendation)Proficiency with Timely (scheduling/booking tool)Proficiency with NotchHR (HR/rota system)Excel/Sheets for tracking utilization and stock variances

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