Customer care executive ( Surat)

Mail:- info@naukripay.com

Customer Care Executive – Job Description

We are looking for a Customer Care Executive who can handle customer queries, provide timely support, resolve complaints, and maintain a positive customer experience. The ideal candidate should have excellent communication skills, patience, and a customer-focused approach.

Key Responsibilities

- Handle customer queries through phone calls, emails, WhatsApp, and other communication channels.- Understand customer concerns and provide accurate information and solutions.- Resolve complaints professionally and within the required timeframe.- Follow up with customers to ensure satisfactory resolution.- Maintain accurate records of customer interactions and complaints.- Coordinate with sales, operations, technical, and other internal teams when required.- Inform customers about products, services, orders, payments, or company policies.- Handle customer feedback and escalate complex issues to the concerned department.- Maintain a professional and positive relationship with customers.- Prepare regular reports related to customer queries, complaints, and resolutions.- Achieve assigned customer service and response-time targets.

Required Skills

- Excellent verbal and written communication skills.- Good listening and problem-solving abilities.- Customer-friendly and polite attitude.- Patience and ability to handle difficult customers professionally.- Basic computer knowledge and proficiency in MS Office.- Ability to work under pressure and meet deadlines.- Good follow-up and coordination skills.

Qualification & Experience

- Minimum 12th pass / Graduate preferred.- Freshers can apply; relevant customer service experience is an advantage.- Hindi and English communication skills preferred.

Key Performance Indicators (KPIs)

- Customer satisfaction and complaint resolution rate.- Response and resolution time.- Customer retention and follow-up quality.- Call/interaction handling efficiency.- Accuracy of customer records and reports.