Lead Care Manager - Los Angeles

Lead Care Manager (ECM) – Hybrid Role

Heritage Health Network (HHN)

Join Heritage Health Network and make a meaningful impact in your community as a Lead Care Manager supporting members through our Enhanced Care Management (ECM) program.

This is a hybrid position (2 days remote, 3 days in the field), giving you the flexibility to work from home while building strong, in-person connections with members across Los Angeles County.

Key Responsibilities

• Serve as the primary point of contact for members and coordinate their care
  
• Develop and manage personalized care plans with members and providers
  
• Collaborate with healthcare teams and community resources
  
• Support members through education, advocacy, and engagement
  
• Identify and address gaps in care
  
• Maintain accurate, timely documentation
  

Requirements

• Experience in care or case management (community-based preferred)
  
• Knowledge of Medi-Cal and ECM strongly preferred
  
• Strong communication and interpersonal skills
  
• Ability to work in a team-oriented environment
  
• Willingness to travel within Los Angeles County
  
• Bilingual (English/Spanish) preferred
  

Benefits

• Medical, dental, and vision insurance
  
• Paid time off + holidays
  
• Performance-based bonuses
  
• Hybrid work flexibility
  
• Growth and advancement opportunities
  

Be part of a mission-driven team making a real difference. Apply today!