Job Title: Customer Support Executive

Job Summary

We are looking for a dedicated and customer-focused Customer Support Executive to join our team. The ideal candidate will be responsible for handling customer queries, resolving issues, providing accurate information, and ensuring a positive customer experience.

Key Responsibilities

• Handle customer queries and concerns through phone calls, emails, chat, or other communication channels.
  
• Provide accurate information about products and services to customers.
  
• Resolve customer complaints and issues in a timely and professional manner.
  
• Maintain proper records of customer interactions and feedback.
  
• Follow up with customers to ensure their issues are resolved.
  
• Coordinate with internal teams to address customer concerns effectively.
  
• Maintain a high level of customer satisfaction and service quality.
  
• Escalate complex issues to the concerned department or manager when required.
  
• Meet daily, weekly, and monthly performance targets.
  
• Collect customer feedback and share suggestions for service improvement.
  

Required Skills

• Excellent verbal and written communication skills.
  
• Good customer handling and problem-solving abilities.
  
• Ability to remain calm and professional while handling complaints.
  
• Basic knowledge of MS Office and computer applications.
  
• Ability to work independently as well as in a team.
  
• Good listening and interpersonal skills.
  
• Multitasking and time management abilities.