Pega Lead Business Architect (LBA)

Role- Pega Lead Business Architect (LBA)

Lead business architecture, requirements, and functional solution design for enterprise Pega transformation initiatives in banking, serving as the bridge between business stakeholders and technical delivery teams.


REQUIRED QUALIFICATIONS

• Bachelor's degree or foreign equivalent in Computer Science, Information Systems, Engineering, or related field.
  

• 10+ years of IT experience, including 8-10 years of hands-on Pega PRPC experience across Pega 7.x/8.x and Pega Infinity 23.x/24.x/25.x.
  

• 8+ years in Banking and Financial Services, including at least 3 years in AML/KYC, compliance, customer due diligence, or related operations.
  

• Pega Certified Lead Business Architect (CLBA) required; PCBA and CSSA are preferred.
  

• Experience delivering enterprise workflow, case management, and globally distributed programs.
  

MUST-HAVE TECHNICAL & FUNCTIONAL SKILLS

• Pega Constellation UI, Pega Blueprint, Case Management, workflow automation, decisioning, and business rules.
  

• Customer Service framework experience; exposure to Smart Investigate and Smart Dispute.
  

• Business process modeling, journey mapping, requirements elicitation, user stories, use cases, gap analysis, and process reengineering.
  

• Working knowledge of Pega flows, UI rules, data pages, correspondence, data models, and REST/SOAP integrations.
  

• Agile, Scrum, Waterfall, Jira, Kanban, sprint planning, backlog refinement, and UAT.
  

• Strong banking knowledge across AML/KYC, compliance, onboarding, investigations, disputes, and customer service operations.
  

KEY RESPONSIBILITIES

• Lead discovery workshops, stakeholder interviews, and requirements sessions; translate business needs into scalable Pega features and prioritized backlogs.
  

• Define current-state and future-state processes, journey maps, business rules, user stories, use cases, acceptance criteria, and traceability.
  

• Partner with Product Owners, Pega System Architects, and developers to align functional design with enterprise architecture and delivery standards.
  

• Configure and validate workflows, case types, UI components, data pages, data models, and integrations; support Constellation-based modernization.
  

• Conduct gap analysis and recommend automation, process, control, and customer-experience improvements.
  

• Ensure adherence to Pega Guardrails, governance standards, and delivery best practices throughout the lifecycle.
  

• Manage Jira and Kanban structures; participate in planning, refinement, reviews, retrospectives, and dependency/risk tracking.
  

• Coordinate daily with onsite, nearshore, and offshore teams and communicate status, risks, dependencies, and recommendations to stakeholders.
  

• Support system integration testing, UAT, defect triage, release readiness, deployment, and validation against business requirements.
  

PREFERRED ATTRIBUTES

• Strong leadership, facilitation, stakeholder management, communication, and presentation skills.
  

• Analytical and solution-oriented mindset with the ability to influence senior stakeholders and drive decisions.
  

• Proven delivery experience across enterprise-scale banking, compliance, workflow, and case management solutions.