Technical Support Engineer - Field

We are currently seeking a Technical Support Engineer - Field to become part of our team in the IT Services industry. The ideal candidate will possess at least 2 years of experience in system troubleshooting, installation and configuration, network support, printer configuration, antivirus management, access control, and exceptional customer service skills.

Responsibilities:

• Providing on-site technical support and troubleshooting for systems and networks
• Identifying and resolving system issues, diagnosing standard software issues, and reporting hardware issues to OEM/Vendors
• Handling troubleshooting, installation, re-installation, and configuration of systems, printers, and scanners
• Configuring desktop and laptop according to standardization policies
• Installing and configuring in-scope client software/applications
• Coordinating with vendors for access control and technical support
• Troubleshooting and configuring e-mail clients
• Supporting local area network issues (LAN) and DHCP client
• Installing antivirus software and ensuring virus definition auto updates
• Installing approved patches onto desktops/laptops
• Configuring Print Queues for Servers/Users/Groups and setting appropriate rights and permissions for accessing printers
• Managing vendors and coordinating with 3rd parties for IT Assets and vendor issues
• Logging and coordinating escalated calls with vendors and tracking them until resolution
• Assisting with maintenance for non-technical failures of AV components
• Managing voice lines and coordinating with EPABX vendor for technical issues
• Providing hands-on support for network-related issues at different sites and coordinating with GOC team for network-related issues
• Publishing and sharing monthly service reports
• Engaging in support and understanding of new tools and technologies related to endpoint management

Requirements

• Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role in the field
• Hands-on experience with Windows/Linux/Mac OS environments for at least 2 years
• Working knowledge of office automation products and computer peripherals such as printers and scanners
• Familiarity with network security practices and anti-virus programs
• Ability to perform remote troubleshooting and provide clear instructions
• Customer-oriented attitude
• BSc in Computer Science or relevant field
• Must have a two-wheeler and driving license for field calls.

Benefits

• Health insurance coverage for employees and their families
• Long-term benefit savings plan with employer matching contributions
• Opportunities for professional development and advancement within the organization