Test Manager / Test Lead(salary: $8400)

🌟 We're Hiring: Test Manager / Test Lead! 🌟

We are seeking an experienced Test Manager / Test Lead to join our dynamic team. The ideal candidate will have at least 7 years of experience in software testing and quality assurance, with strong leadership skills to manage testing teams and ensure high-quality project deliveries.

📍 Location: Singapore, Singapore

⏰ Work Mode: Work from Office

💼 Role: Test Manager / Test Lead (Salary: $8400)

Key Responsibilities & Qualifications:

• Test Manager / Test Lead Singapore with strong experience in IVR Telephony, TMAC, and Contact Center testing.
• Overall 7-10 years in Unified Communications testing; 3-5 years in a Test Manager or Test Lead role.
• Define and own test strategy planning and governance for UC IVR and Contact Center programs.
• Act as the single point of accountability for quality across releases.
• Lead and mentor test leads and engineers (onshore/offshore).
• Report test progress, risks, and release readiness to senior stakeholders.
• Manage test cycles, environments, data, and defect lifecycle.
• Strong experience leading testing for:
• IVR systems, Telephony platforms, and TMAC applications
• Inbound, outbound, and callback call flows (end-to-end validation)
• Telecom integrations including CTI, SIP, VoIP, PBX, SBC, and dialer systems
• Exposure to Genesys, Avaya, Cisco, NICE, Amazon Connect.
• Experience in banking/contact center transformations.
• Hands-on knowledge of IVR Automation Tools (Empirix, Hammer, Call Master, or similar tools).
• Performance and Load Testing experience for voice platforms.