Customer Service Representative (CSR)

We are looking for a Customer Service Representative (CSR) with excellent verbal and written communication skills to handle customer inquiries and provide support across multiple communication channels.

Requirements

Key Responsibilities

• Customer Support: Assist customers with inquiries, concerns, and service-related requests.
  
• Chat Support: Handle customer queries through live chat and provide timely, accurate responses.
  
• Calling Support: Manage inbound and outbound calls professionally and efficiently.
  
• Email Support: Respond to customer emails with clear, accurate, and professional communication.
  
• Ensure a positive customer experience through effective communication and timely resolution of issues.
  

Required Skills & Qualifications

• Minimum 2 years of relevant experience in customer service or customer support.
  
• Excellent verbal and written communication skills.
  
• Experience handling customer support through calls, chats, and emails.
  
• Strong interpersonal skills and a customer-focused approach.
  
• Ability to handle customer queries professionally and efficiently.