IT Systems & Support Specialist

Location: Tupelo, MS
Pay Range: $22.00–$30.00 per hour, commensurate with experience and qualifications
Position Type: On-site

Position Overview

We are seeking a skilled and motivated IT Systems & Support Specialist to support the day-to-day technology needs of a manufacturing operation. This individual will be responsible for providing technical assistance to employees, resolving hardware and software issues, maintaining end-user equipment, and supporting the company’s IT systems and infrastructure.

The successful candidate will bring a strong technical background, proven troubleshooting abilities, and experience providing Tier 2 or Tier 3 support. A working knowledge of Windows operating systems, Microsoft technologies, Active Directory, and networking principles is essential. This role requires someone who can take ownership of technical issues, work through problems efficiently, and partner with other IT professionals to maintain dependable and secure technology services throughout the organization.

Primary Responsibilities

• Serve as a primary point of contact for employee IT support requests submitted through the ticketing system, phone, email, or in person.
  

• Investigate, diagnose, and resolve hardware failures, software issues, operating system errors, and network connectivity problems.
  

• Prepare, configure, deploy, and maintain computers, laptops, tablets, printers, phones, and other technology assets.
  

• Install, configure, update, and troubleshoot Microsoft Office and other company-supported applications.
  

• Manage Active Directory user and computer accounts, including account creation, modifications, permissions, and access-related requests.
  

• Support remote access and connectivity solutions, mobile devices, conference room technology, and video conferencing equipment.
  

• Work alongside network and systems administrators to implement, maintain, test, and troubleshoot IT equipment and infrastructure.
  

• Assist with network diagnostics and troubleshooting related to DNS, DHCP, VLANs, and general connectivity.
  

• Help ensure server rooms, IT equipment, and technology inventories are properly maintained and organized.
  

• Provide IT support for new hires and departing employees, ensuring equipment, accounts, and system access are provisioned or removed appropriately.
  

• Document technical issues, troubleshooting steps, resolutions, and equipment changes to support consistent IT operations.
  

• Follow company technology policies, cybersecurity requirements, and established IT procedures.
  

• Recognize recurring technical problems, identify opportunities for improvement, and recommend practical solutions to enhance system reliability and user productivity.
  

• Maintain an ongoing understanding of relevant technologies, support practices, and infrastructure improvements.
  

Requirements

Education & Experience Requirements

Applicants must meet one of the following criteria:

• A bachelor’s degree in Computer Science, Information Systems, Computer Engineering, or a related discipline, with a minimum of four years of relevant IT experience.
  

• An associate degree in Computer Science, Information Systems, Computer Engineering, or a related discipline, with a minimum of six years of relevant IT experience.
  

Additional Qualifications

• Significant experience providing Tier 2 or Tier 3 technical support, including troubleshooting escalated issues and resolving complex technical problems.
  

• Strong technical aptitude, critical-thinking skills, and a methodical approach to problem-solving.
  

• Practical experience supporting Windows-based computer environments and Microsoft technologies.
  

• Familiarity with Active Directory administration, account management, and fundamental networking concepts.
  

• Ability to communicate technical information clearly and provide professional, responsive support to employees with varying levels of technical knowledge.
  

• Strong organizational and time-management skills, with the ability to manage competing priorities effectively.
  

• Ability to work independently, take initiative, and determine appropriate next steps when troubleshooting technical issues.
  

• A collaborative mindset and the ability to work effectively with infrastructure, network, systems, and other business teams.
  

• Industry certifications such as CompTIA A+, Network+, Server+, Security+, MCSA, or MCSE are desirable.
  

Benefits

Compensation

The anticipated pay range for this position is $22.00–$30.00 per hour. The final rate will be determined by the candidate’s relevant experience, technical capabilities, qualifications, and overall suitability for the position.

Position Opportunity

This role is an opportunity for an experienced IT professional to contribute directly to the stability and effectiveness of technology operations in a manufacturing environment. The position combines hands-on end-user support with exposure to systems administration, network troubleshooting, and infrastructure maintenance.

The ideal candidate takes pride in resolving technical challenges, maintaining reliable systems, and helping employees remain productive through dependable IT support. We welcome professionals who bring initiative, sound technical judgment, and a commitment to continuous improvement.