Snr BA Complaints (Business Analyst responsible for evaluating downstream impacts of UNITE transformation initiatives to the Complaints business in Customer Production and Support. Defines business requirements, supports Agile delivery teams, and drives business readiness through impact assessments, process design, SOP updates, training, communications, UAT, BPIV, and change management activities).

Erforderliche Kompetenzen

Business AnalysisRequirements DefinitionImpact AssessmentProcess DesignStandard Operating Procedures (SOP) Documentation and UpdatesTraining Design and DeliveryCommunications (change communications)User Acceptance Testing (UAT)Business Process Improvement (BPIV)Change ManagementAgile delivery / Agile team supportStakeholder ManagementComplaints management domain knowledgeBusiness readiness planning

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