Cisco UC Support Engineer

🌟 We're Hiring: Cisco UC Support Engineer! 🌟

We are looking for aCisco UC SupportEngineerto support and enhance enterprise communication and video conferencing platforms across a global environment. This role will focus on the administration, support, integration, and optimization ofCisco Unified Communications (CUCM/UCM),Webex, video conferencing technologies, and collaboration platforms includingMicrosoft TeamsandZoom. The successful candidate will play a key role in ensuring reliable communication services, supporting executive and high-profile events, and driving collaboration technology improvements.

Key Responsibilities

• Administer and support Cisco Unified Communications Manager (CUCM/UCM) environments.

• Manage and support Cisco Webex Cloud services and collaboration platforms.

• Design, implement, and support integrations between Cisco UCM, Cisco Video Conferencing, Webex, Microsoft Teams, and Zoom.

• Provide L2/L3 support for conference rooms, collaboration technologies, and video conferencing environments.

• Support Cisco Room Series devices, codecs, collaboration endpoints, and related AV peripherals.

• Troubleshoot and resolve incidents related to voice, video, and collaboration services.

• Plan and execute video conferencing and collaboration technologyrefreshprojects.

• Provide technical support for executive meetings, corporate events, and other high-visibility business activities.

• Collaborate with global design teams, workplace technology teams, and external AV vendors to ensure alignment with technical standards and room designs.

• Participate in change management activities, system upgrades, and continuous service improvements.

General Qualifications

• Bachelor's Degree or Diploma in Information Technology, Computer Science, Telecommunications, Engineering, ora relateddiscipline.

• 5+ years of experience supportingUnified Communications, Voice, Video Conferencing, or Collaboration technologies.

• Experience working within enterprise IT environments supporting global users and conference room technologies.

• Strong problem-solving, stakeholder management, and communication skills with the ability to support business-critical environments.

Mandatory Skills

• Strong hands-on experience withCisco Unified Communications Manager (CUCM/UCM)administration and support.

• Experience supportingCisco Video Conferencing,Cisco Webex,Cisco Room Series devices, codecs, and collaboration endpoints.

• Solid understanding ofSIP,H.323, and video conferencing technologies/protocols.

• Experience integrating and supporting collaboration platforms includingWebex, Microsoft Teams, and Zoom.

• Experience withincident management,change management, troubleshooting, and operational support within enterprise environments.

• Strong networking fundamentals, includingTCP/IP, DNS, DHCP, QoS, and VLANs.

Nice-to-Have Skills

• Cisco certifications such asCCNAorCCNP.

• Experience with broader Cisco networking technologies.

• Exposure toenterprise AV design, room technology deployments, and workplace collaboration solutions.

• Experience supporting executive boardrooms and large-scale corporate events.

• Excellent written and verbal communication skills with the ability to engage both technical and business stakeholders.

Keen to advance your career? 🚀 Apply now to join our dynamic team!