M365 & SaaS Solutions Specialist (Tier 3 Lead)

Location: Cape Town | Work Type: Hybrid (3 days in office) | Job ID: J107258 

About our client:
This award winning software company has offices in the US, UK and South Africa. You will join a talented team of curious, creative and driven individuals who are dedicated to empowering organisations to overcome various business challenges using their cloud-based product. Diversity and inclusion is at the core of this company's collaborative environment.

What you will be doing:

• Own and resolve complex, high-impact platform incidents requiring deep log analysis and technical troubleshooting.
  
• Guide client stakeholders on optimal SharePoint Online configurations, permissions, and Power Automate integrations.
  
• Lead smoke testing during software go-lives and deployments to safeguard client stability.
  
• Act as a trusted advisor during critical incidents, communicating technical solutions clearly to client management.
  

What our client is looking for:

• 5 - 7 years in technical consulting, SaaS application engineering, or L3 escalation support.
  
• 4+ years of hands-on technical experience specifically configuring and troubleshooting SharePoint Online, Microsoft 365 architecture, and Power Automate workflows within a SaaS, IT consulting, or cloud environment.
  
• Proven ability to run root-cause analysis, file detailed bug reports, and interface with engineering teams.
  
• Strong client-facing communication skills under high-pressure scenarios.
  

For a more comprehensive list of opportunities that we have on offer, do visit our website - https://www.parvana.co.uk/careers

Requirements

Senior Support Consultant, SaaS, Microsoft 365, SharePoint Online, Power Automate, Incident Management, Technical Consulting, SLA Management, Cloud Deployments, Escalation Point